Ziphertech Logo

QA/Team Leader Domestic TeleSales

at  Ziphertech(Posted by ziphertech)

QA/Team Leader Domestic TeleSales

at  Ziphertech(Posted by ziphertech)

10 Openings

Posted 1 month, 3 weeks Back

SalarySalary

2Lac  - 3.60Lac  PM

ExperienceExperience

1 yr experience

LocationLocation

Andheri, Mumbai Suburban

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days

(rotational Off)

Job Requirements

Education

12th pass mandatoryCompulsory

Experience

Experience as Telesales / Telemarketing or Sales / Business Development in BPO / ITES or Banking / Financial Services / Insurance mandatoryCompulsory

Minimum 1 yr of experience preferred

Age

18 - 35 yrs

Communication

Excellent English skills - Ability to Speak, Read & Write

Skills

Job Description

Job brief

We are looking for a qualified an Experienced team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.

As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Ultimately, you should lead by setting a good example and engage the team to achieve goals.

Responsibilities

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities

Requirements


  • Should have minimum 1 year on paper experience as Sales Team Leader
  • Proven work experience as a team leader

  • In-depth knowledge of performance metrics,dialer data,conversion ratio,attrition management
  • Aggressive and goal oriented
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Degree in Management or training in team leading is a plus

Company Details

Ziphertech Logo

Ziphertech(Posted by ziphertech)

Corporate|500-1000 Employees

QA/Team Leader Domestic TeleSales

at  Ziphertech(Posted by ziphertech)

Salary

2Lac  - 3.60Lac  PM

Location

Andheri, Mumbai Suburban

Experience

1 yr experience

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