SalarySalary

18,000 - 22,000 PM

ExperienceExperience

6 monthsto2 yrs experience| Resume Required

LocationLocation

Sector 18, Gurgaon

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days|Off Days:Sunday

Job Benefits

PF & ESIC

Job Requirements

Education

Under Graduation mandatoryCompulsory

Experience

6 months to 2 yrs of experience as Other mandatoryCompulsory

Good knowledge of ExcelCompulsory

Vlookup ; Hlookup ; Pivot TableCompulsory

Experience from call quality analyzing onlyCompulsory

Experience in BPO / ITES preferred

Age

21 - 30 yrsCompulsory

Communication

Excellent English skills - Ability to Speak, Read & WriteCompulsory

Documents

Marksheets and DegreeCompulsory

Joining and Relieving LettersCompulsory

Salary slipsCompulsory

Pan CardCompulsory

Aadhar CardCompulsory

Others

Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description


· Monitor calls and evaluates Quality Audit form.

· Identify improvement points and provide actionable insights to the agents.

· Track progress of the agents assigned to them.

· Conduct feedback sessions to explain the pain points of the agent and suggest improvements.

· Maintain audit report and agent progress report.

· Conduct analysis session with the Team Leader to discuss issues and trends of their team.

· Make outbound sales calls related to the assigned process.

· Conduct mock call sessions and assessments for the training team.

· Attend calibration sessions to ensure that the Quality Audits are as per guidelines.

· Raise any scenarios/cases which fall under non-compliance of quality.

· Conduct disposition wise analysis.

· Present Root Cause Analysis for their agent’s escalations.

· Ensure Staffing, AHT, Break adherence expectations are met on a daily basis.

· Identify and suggest process improvements.




Company Details

Indialends Logo

GC Web Ventures Pvt. Ltd.(Posted by indialends)

http://indialends.com/

Small & Medium Enterprises (SMEs)|Banking / Financial Services / Insurance|200-500 Employees

IndiaLends is a Financial technology startup based in New Delhi. Our aim is to make financial products affordable and easily accessible to the common man. Our team consists of experienced finance professionals with over 7-12 years of experience from top-notch institutions such as IIT, LBS, IIM, Stephen's, LSE and various global banks.

We are an online platform that provides our customers with products and services such as personal loans, unsecured loans, installment loans, and credit cards. We connect borrowers with lenders to help them get the best deal possible. We also provide value-added services to our customers such as big-data analytics, credit risk assessment and verification, and automated work-flows for loan origination and management.

What makes our products attractive are the affordable interest rates and simplified procedure which has set us free from the traditional time consuming and complex financial processes. 

At IndiaLends, They provide their customers with:

  • Instant and affordable loans
  • Quick and easy online application process
  • Secure database where all the information is in safe hands
  • Short disbursal times
  • Highly trained customer representatives to help at every step of the online application

Quality Analyst

at  GC Web Ventures Pvt. Ltd.(Posted by indialends)

This Job is closed.

Salary

18,000 - 22,000 PM

Location

Sector 18, Gurgaon

Experience

6 monthsto2 yrs experience

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