Stratinsol Logo

Quality Analyst

at  Stratinsol(Posted by stratinsol)

Quality Analyst

at  Stratinsol(Posted by stratinsol)

Job has stopped accepting applications

SalarySalary

18,000 - 25K  PM

ExperienceExperience

6 monthsto1 yr experience| Resume Required

LocationLocation

Sanpada, Navi Mumbai

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Additional Details

Job Type

Full Time

Shift Timings

9:00 AM - 6:30 PM(day shift)

Working Days

6 days

(sunday off)

Job Requirements

Education

Graduation degree preferred

Other Graduation in General, Hindi or English preferred

Experience

6 months to 1 yr of experience as Telesales / Telemarketing preferred

Age

Above 18 yrs

Job Description

Job Summary

The candidate will be responsible for conducting quality audits and
maintaining various quality reports related to Call Centre .He should
able to do add a value addition to the system.


Responsibilities and Duties

Need to do Quality Checks of Call Centre
Feedback delivery for Monitored calls
Conducting Quality Sessions for Training
Required to compile audit results of the team in excel.
calibration with floor supervisors/TLs
Desired Profile:
Should be familiar with Audit sheet (Critical & Non Critical Parameters).
Must be able to take initiatives basis the Quality audits and other data points.
Strong analytical Skills.
Good Communication skills.


Ability to lead associates and drive Quality culture on the floor.
Someone from Complaint specialist team is preferred.
Who should join?
A person who has knowledge about of MS Excel
A person who has an urge to make a career in a Quality Department.
A person who is a quick learner and wants to grab the new techniques of Quality Field.
A person who can approach towards analytical data and attention to details.

Applicant Qualifications – Edit
Job Settings – Edit
Hires Needed: I have an ongoing need to fill this role
Expected Hiring Date: More than 4 weeks
Application Settings – Edit

Language – Edit
English



Company Details

Stratinsol Logo

Stratinsol(Posted by stratinsol)

http://www.sissolutions.com

Corporate|BPO / ITES|50-200 Employees

BPO CALLCENTER

We hired and opportunity for telecallers

Freshers and experience candidate can also apply

Quality Analyst

at  Stratinsol(Posted by stratinsol)

This Job is closed.

Salary

18,000 - 25K  PM

Location

Sanpada, Navi Mumbai

Experience

6 monthsto1 yr experience

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