The candidate will be responsible for conducting quality audits and
maintaining various quality reports related to Call Centre .He should
able to do add a value addition to the system.
Responsibilities and Duties
Need to do Quality Checks of Call Centre
Feedback delivery for Monitored calls
Conducting Quality Sessions for Training
Required to compile audit results of the team in excel.
calibration with floor supervisors/TLs
Should be familiar with Audit sheet (Critical & Non Critical Parameters).
Must be able to take initiatives basis the Quality audits and other data points.
Strong analytical Skills.
Good Communication skills.
Ability to lead associates and drive Quality culture on the floor.
Someone from Complaint specialist team is preferred.
Who should join?
A person who has knowledge about of MS Excel
A person who has an urge to make a career in a Quality Department.
A person who is a quick learner and wants to grab the new techniques of Quality Field.
A person who can approach towards analytical data and attention to details.