SalarySalary

18,000 - 28K  PM

ExperienceExperience

1 yrto4 yrs experience| Resume Required

LocationLocation

J P Nagar, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 7:00 PM(day shift)

Working Days

6 days|Off Days:Sunday

Job Benefits

PF & ESIC

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

1 yr to 4 yrs of experience as Operations Executive in BPO / ITES mandatoryCompulsory

Should be very good at presenting the feedback to the agentsCompulsory

Should have Call audit experience as a QACompulsory

Age

22 - 30 yrsCompulsory

Communication

Good Hindi skills - Ability to SpeakCompulsory

Good Telugu skills - Ability to SpeakCompulsory

Good Kannada skills - Ability to SpeakCompulsory

Excellent English skills - Ability to SpeakCompulsory

Documents

Aadhar CardCompulsory

Pan CardCompulsory

Salary slipsCompulsory

PhotosCompulsory

Joining and Relieving LettersCompulsory

Marksheets and DegreeCompulsory

Others

Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description

  • Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer.
  • QA will monitor inbound and outbound call responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
  • This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making a recommendation for enhancements to training materials as needed to enhance the overall customer’s experience.


Company Details

Rupeek Fintech Pvt. Ltd. Logo

Rupeek Fintech Pvt. Ltd.(Posted by rupeek fintech pvt. ltd.)

https://rupeek.com/

Startup|Banking / Financial Services / Insurance|500-1000 Employees

Rupeek is a leading fin tech start-up. Started as an asset-backed online lending platform, Rupeek is aiming to disrupt the traditional brick & mortar, lending models. Rupeek partners with India's leading banks like Federal Bank & others to provide loans at customer's doorstep. Since our launch in 2015, we’ve cemented our position as the No.1 fin tech start-up  in consumer lending space.

We are series -B funded, backed by top-tier investors such as Sequoia Capital & Accel Partners who have invested in companies like Flipkart, Ola, Oyo, Swiggy, Google & Facebook.


Quality Analyst

at  Rupeek Fintech Pvt. Ltd.(Posted by rupeek fintech pvt. ltd.)

Salary

18,000 - 28K  PM

Location

J P Nagar, Bengaluru

Experience

1 yrto4 yrs experience

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