Position : Quality Analyst | Sr. Quality Analyst
Location : Work from Home
Qualification : 2nd puc or Degree
Experience : 1 to 2 year Experienced Required in E-commerce Industry
Job Profile : Recorded calls to be audit or Monitoring (Offline Calls)
Languages : English, Hindi (Mandatory)
Working Days : 5 Days (2 Days Off)
Salary : 22000/- to 30000/- CTC
Shift : Pure Day Shift Morning 9 AM to 6 PM
Office Location : MG Road
Roles and Responsibilities
Recorded calls audit of the agent with all client provided parameter’s Explain:- Opening & Closer Greeting, Account Verification, Contact Information Confirmation, Problem Solving Abilities, Protocol Compliance, Call Handling Skills, Customer Service Quality, Call Center Etiquette, Script Compliance, Closure & Follow-up
DESIRED SKILLS
• Minimum Experience of 6 Months 3 Years in BPO
• Excel knowledge
• Excellent Communication Skill