1. Listen to Sales & Ops calls
2. Create a scoring metrics
3. Give feedback to agents and maintain documents of the same
4. Help improve the calling quality of agents,
5. 1 to 2 Years of experience in a similar role (Especially from Domestic BPO's)
*Candidates should carry their professional documents(Last 3 months payslips.Relieving & Exp letter, Offer letter/Last Appraisal letter) while coming for Interview.