Quality Analyst

K11 Fitness Management Co
Mumbai - Andheri East
30,000 - 40,000
/ monthly
Salary benefits
Requirements
2 - 4 years experience
Graduate
21 - 35 years
No gender preference
Joining and Relieving Letters
Marksheets and Degree
Pan Card
Aadhar Card
Shift timings
Working days
6 days/week
Week offs
SUNDAY
Morning Shift
9:30am - 6:30pm

Job description

  • Monitoring and Evaluation of calls / emails and Social media interactions for agents
  • Improvement of calls (inbound / Outbound), and email quality made by agents and Counsellors
  • Identifying and addressing potential customer interaction issues
  • Highlighting areas of risk within processes which can create customer dissatisfaction
  • Define Training Need analysis and evaluate refresher trainings
  • Innovation to enhance customer satisfaction and ensure maximum first call resolutions
  • Improvement of team's overall quality performance
  • MIS and reporting of Quality with findings (Daily/ Monthly/ Weekly) to Operations
Additional Requirements
Language
English
Experience
Customer Care
Job Type
Full Time
Other requirements
- Minimum 2 to 3 years of experience in conducting quality checks for Customer Information Representative and Education Counsellors.
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Posted on 05 Feb 2020
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Customer Care
Customer Care in K11 Fitness Management Co