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Posted 2 weeks, 2 days Back


30K  - 40K  PM


2 yrsto4 yrs experience| Resume Required


Andheri East, Mumbai

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days|Off Days:Sunday

(May have to work on Sundays as per priority)

Job Benefits


Job Requirements


Graduation degree mandatoryCompulsory


2 yrs to 4 yrs of experience as Customer Care mandatoryCompulsory

Minimum 2 to 3 years of experience in conducting quality checks for Customer Information Representative and Education Counsellors.Compulsory


21 - 35 yrsCompulsory


Fluent English skills - Ability to Speak, Read & WriteCompulsory


Joining and Relieving LettersCompulsory

Marksheets and DegreeCompulsory

Pan CardCompulsory

Aadhar CardCompulsory


Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description

  • Monitoring and Evaluation of calls / emails and Social media interactions for agents
  • Improvement of calls (inbound / Outbound), and email quality made by agents and Counsellors
  • Identifying and addressing potential customer interaction issues
  • Highlighting areas of risk within processes which can create customer dissatisfaction
  • Define Training Need analysis and evaluate refresher trainings
  • Innovation to enhance customer satisfaction and ensure maximum first call resolutions
  • Improvement of team's overall quality performance
  • MIS and reporting of Quality with findings (Daily/ Monthly/ Weekly) to Operations

Company Details

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K11 Fitness Management Company Private Limited

Corporate|Wellness / Fitness / Sports / Beauty|50-200 Employees

Founded in 2003 and Headquartered out of Mumbai, the K11 Academy of Fitness Sciences is India’s foremost academic institution in the space of vocational education, as it pertains to vocations in the fitness industry. It is dedicated to the cause of building stellar careers for individuals who aspire to have a bright future in the fitness industry.

Every course offered by the academy is conceptualized through an in-depth and exhaustive scientific research and are benchmarked as industry standards.

K11 Academy of Fitness Sciences adopts and provides an extremely immersive learning experience for its students. The infrastructure at every academy in India provides state-of-the-art, Brick & Mortar Schools/ learning centres, that have Interactive AV-equipped classrooms for theory and a fully equipped laboratory (Gym Floor) for practicals. This is the reason why K11 Diploma and Certifications, should not be confused as an equivalent to any, online certifications that abound in the Fitness Sciences Education Space.

Quality Analyst

atK11 Fitness Management Company Private Limited

This Job is closed.


30K  - 40K  PM


Andheri East, Mumbai


2 yrsto4 yrs experience

Company Typically replies in 1 hr

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