Quality Analyst
at k11 fitness management company private limitedQuality Analyst
at k11 fitness management company private limited
1 Opening
Posted 2 weeks, 2 days Back
Salary
INR30K 30K - 40K PMPM
Salary
INR30K 30K - 40K PMPM
Experience
2 yrsto4 yrs experience| Resume Required
Experience
2 yrsto4 yrs experience| Resume Required
Location
Andheri East, Mumbai
Location
Andheri East, Mumbai
Company Typically replies in 1 hr
Additional Details
Job Type
Full Time
Shift Timings
9:30 AM - 6:30 PM(day shift)
Working Days
6 days|Off Days:Sunday
(May have to work on Sundays as per priority)
Job Benefits
PF & ESIC
Job Requirements
Education
Graduation degree mandatoryCompulsory
Experience
2 yrs to 4 yrs of experience as Customer Care mandatoryCompulsory
Minimum 2 to 3 years of experience in conducting quality checks for Customer Information Representative and Education Counsellors.Compulsory
Age
21 - 35 yrsCompulsory
Communication
Fluent English skills - Ability to Speak, Read & WriteCompulsory
Documents
Joining and Relieving LettersCompulsory
Marksheets and DegreeCompulsory
Pan CardCompulsory
Aadhar CardCompulsory
Others
Expected SalaryCompulsory
Notice PeriodCompulsory
Job Description
- Monitoring and Evaluation of calls / emails and Social media interactions for agents
- Improvement of calls (inbound / Outbound), and email quality made by agents and Counsellors
- Identifying and addressing potential customer interaction issues
- Highlighting areas of risk within processes which can create customer dissatisfaction
- Define Training Need analysis and evaluate refresher trainings
- Innovation to enhance customer satisfaction and ensure maximum first call resolutions
- Improvement of team's overall quality performance
- MIS and reporting of Quality with findings (Daily/ Monthly/ Weekly) to Operations
Company Details
K11 Fitness Management Company Private Limited
Corporate|Wellness / Fitness / Sports / Beauty|50-200 Employees
Founded in 2003 and Headquartered out of Mumbai, the K11 Academy of Fitness Sciences is India’s foremost academic institution in the space of vocational education, as it pertains to vocations in the fitness industry. It is dedicated to the cause of building stellar careers for individuals who aspire to have a bright future in the fitness industry.
Quality Analyst
atK11 Fitness Management Company Private Limited
This Job is closed.
30K - 40K PM
Andheri East, Mumbai
2 yrsto4 yrs experience
Company Typically replies in 1 hr