Wheelseye Technology India Private Limited Logo

1 Opening

Posted 2 weeks, 2 days Back

SalarySalary

30K  - 35K  PM

ExperienceExperience

2 yrsto3 yrs experience| Resume Required

LocationLocation

Sector 38, Gurgaon

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Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 7:00 PM(day shift)

Working Days

6 days|Off Days:Sunday

Job Benefits

PF & ESIC

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

2 yrs to 3 yrs of experience mandatoryCompulsory

Experience in BPO / ITES preferred

Age

22 - 28 yrs

Communication

Fluent English skills - Ability to Speak, Read & WriteCompulsory

Others

Notice PeriodCompulsory

Job Description

  • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
  • Report contact handling performance and statistics through monitoring and test contact evaluation.
  • Report contact handling performance and statistics through daily and weekly reports submitted to the Quality Manager and Internal Operations Team.
  • Conduct remote monitoring sessions, thus completing performance summaries that will be submitted to the Quality Manager.
  • Randomly monitor calls to ensure organizational standards are maintained.
  • Review evaluations, maintain tape files and handle general administrative duties.
  • Prepare performance evaluations documenting contact-handling procedures.
  • Other duties as assigned.
  • Adhering to Information Security Policies and Procedures.
  • Ensuring compliance with Information Security Policies and Procedures
  • Organized and Methodical
  • Influencing Skills -ability to motivate stakeholders and demonstrate organizational influence .
  • Execution focused.
  • Attention to details and results-oriented.

Company Details

Wheelseye offers technology to empower truckers. Our software helps save costs, build safe and secure infrastructure, automate operations and streamline your business. We provide end to end technology backend from basic things like GPS live location tracking to complex tasks like driving profitability and automation in your Business.

Quality Team Leader

atWheelseye Technology India Private Limited

This Job is closed.

Salary

30K  - 35K  PM

Location

Sector 38, Gurgaon

Experience

2 yrsto3 yrs experience

Company Typically replies in 5 hr

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