Scope of Work
> Calling bouncing customers to recover the EMIs due from 0 to legal buckets.
> Planning of daily visits for recovery executives.
> Follow ups with customer in legal / outstanding dues cases.
> Occasional field visits as required by the business.
> Proper record keeping in MS Excel / Access is required along with timely report generation.
> Achieving stipulated monthly targets for recovery collections.
> Rigorous and repeated follow up is required to be successful at this role.
> Should have 2+ years of experience in recovery tele-calling.
> Experience of hard recovery is preferred.
> Should be smart.
> Great communication and interpersonal skills are required.
> Knowledge of Personal Loans is preferred.
> Should have basic banking knowledge.
> Basic computer and Excel skills required.