Interact with internal and external teams to resolve the transactions and payment issue at the earliest
Handle dispute/charge back raised by payment gateways
Work on all management and customer support refund and payment related escalations
Work on all cashback and wallet related issues raised by customer
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
Always believe in passion and keenness to explore new methods to resolve business problems
Passionate about providing resolutions and consistently keeps the interests of customer in the forefront
Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions
Dealing with all telephone and email queries
Additional Requirements
Language
English,
Kannada
Experience
Customer Care,
E-commerce
Job Type
Full Time
Skills
Payment Gateways
Accountant
Wallets
Other requirements
- Must have 2 years of experience as an Accountant in any E- Commerce company like Amazon, Flipkart and have a knowledge of Payment Gatways and wallets