Refund Process Executive

Zefo
Bengaluru - HSR Layout
20,000 - 30,000
/ monthly
Salary benefits
Requirements
2 - 5 years experience
Graduate
21 - 32 years
No gender preference
Marksheets and Degree
Joining and Relieving Letters
Salary slips
Pan Card
Aadhar Card
Shift timings
Working days
5 days/week
Week offs
SATURDAY, SUNDAY
Morning Shift
9:30am - 6:30pm

Job description

  • Interact with internal and external teams to resolve the transactions and payment issue at the earliest
  • Handle dispute/charge back raised by payment gateways
  • Work on all management and customer support refund and payment related escalations
  • Work on all cashback and wallet related issues raised by customer
  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
  • Always believe in passion and keenness to explore new methods to resolve business problems
  • Passionate about providing resolutions and consistently keeps the interests of customer in the forefront
  • Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions 
  • Dealing with all telephone and email queries
Additional Requirements
Language
English,
Kannada
Experience
Customer Care,
E-commerce
Job Type
Full Time
Skills
Payment Gateways
Accountant
Wallets
Other requirements
- Must have 2 years of experience as an Accountant in any E- Commerce company like Amazon, Flipkart and have a knowledge of Payment Gatways and wallets
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Posted on 16 Mar 2019
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Accountant in Zefo