Salary
INR20,00020,000 - 30K PMPM
Salary
INR20,00020,000 - 30K PMPM
Experience
2 yrsto5 yrs experience| Resume Required
Experience
2 yrsto5 yrs experience| Resume Required
Location
HSR Layout, Bengaluru
Location
HSR Layout, Bengaluru
Additional Details
Job Type
Full Time
Shift Timings
9:30 AM - 6:30 PM(day shift)
Working Days
5 days|Off Days:Saturday,Sunday
Job Benefits
PF & ESIC
Job Requirements
Education
Graduation degree mandatoryCompulsory
Experience
2 yrs to 5 yrs of experience as Customer Care in E-commerce mandatoryCompulsory
Must have 2 years of experience as an Accountant in any E- Commerce company like Amazon, Flipkart and have a knowledge of Payment Gatways and walletsCompulsory
Age
21 - 32 yrsCompulsory
Communication
Fluent English skills - Ability to Speak, Read & WriteCompulsory
Fluent Kannada skills - Ability to SpeakCompulsory
Documents
Marksheets and DegreeCompulsory
Joining and Relieving LettersCompulsory
Salary slipsCompulsory
Pan CardCompulsory
Aadhar CardCompulsory
Skills
Payment GatewaysAccountantWalletsCompulsory
Others
Expected SalaryCompulsory
Notice PeriodCompulsory
Job Description
- Interact with internal and external teams to resolve the transactions and payment issue at the earliest
- Handle dispute/charge back raised by payment gateways
- Work on all management and customer support refund and payment related escalations
- Work on all cashback and wallet related issues raised by customer
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Always believe in passion and keenness to explore new methods to resolve business problems
- Passionate about providing resolutions and consistently keeps the interests of customer in the forefront
- Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions
- Dealing with all telephone and email queries
Company Details
We are Zefo, an early stage eCommerce startup committed to giving buyers and sellers an absolutely hassle free used goods shopping experience. We have personally experienced the pain of buying and selling a whole bunch of furniture in the last couple of years and decided to do something about it. Quite counter-intuitively, we decided to take all of that pain and load it all on ourselves, to ensure that each of you get the most convenient and Zero Effort experience while trying to buy and sell.
Refund Process Executive
atZefo
20,000 - 30K PM
HSR Layout, Bengaluru
2 yrsto5 yrs experience
