Zefo Logo

Refund Process Executive

at  zefo

Refund Process Executive

at  zefo

1 Opening

Posted 1 month Back

SalarySalary

20,000 - 30K  PM

ExperienceExperience

2 yrsto5 yrs experience| Resume Required

LocationLocation

HSR Layout, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

5 days|Off Days:Saturday,Sunday

Job Benefits

PF & ESIC

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

2 yrs to 5 yrs of experience as Customer Care in E-commerce mandatoryCompulsory

Must have 2 years of experience as an Accountant in any E- Commerce company like Amazon, Flipkart and have a knowledge of Payment Gatways and walletsCompulsory

Age

21 - 32 yrsCompulsory

Communication

Fluent English skills - Ability to Speak, Read & WriteCompulsory

Fluent Kannada skills - Ability to SpeakCompulsory

Documents

Marksheets and DegreeCompulsory

Joining and Relieving LettersCompulsory

Salary slipsCompulsory

Pan CardCompulsory

Aadhar CardCompulsory

Others

Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description

  • Interact with internal and external teams to resolve the transactions and payment issue at the earliest
  • Handle dispute/charge back raised by payment gateways
  • Work on all management and customer support refund and payment related escalations
  • Work on all cashback and wallet related issues raised by customer
  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
  • Always believe in passion and keenness to explore new methods to resolve business problems
  • Passionate about providing resolutions and consistently keeps the interests of customer in the forefront
  • Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions 
  • Dealing with all telephone and email queries

Company Details

Zefo Logo

Zefo

https://www.gozefo.com/

Startup|E-commerce

We are Zefo, an early stage eCommerce startup committed to giving buyers and sellers an absolutely hassle free used goods shopping experience. We have personally experienced the pain of buying and selling a whole bunch of furniture in the last couple of years and decided to do something about it. Quite counter-intuitively, we decided to take all of that pain and load it all on ourselves, to ensure that each of you get the most convenient and Zero Effort experience while trying to buy and sell.

Refund Process Executive

atZefo

Salary

20,000 - 30K  PM

Location

HSR Layout, Bengaluru

Experience

2 yrsto5 yrs experience

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