Company Logo

8 Openings

Posted 3 weeks, 3 days Back

SalarySalary

4Lac  - 6Lac  CTC

ExperienceExperience

6 monthsto3 yrs experience| Resume Required

LocationLocation

Andheri East, Mumbai

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Company Typically replies in 12 hr

Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 9:30 PM(day shift)

Working Days

6 days|Off Days:Wednesday

(1 rotational week off & shift timing - Any 10 hours between 9.30 am to 9.30 pm)

Job Benefits

Additional Incentives

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

6 months to 3 yrs of experience as Customer Care or Inside Sales Executive mandatoryCompulsory

Escalation handling experienceCompulsory

Excellent with Advance ExcelCompulsory

Experience in BPO / ITES preferred

Age

21 - 30 yrsCompulsory

Communication

Excellent English skills - Ability to Speak, Read & WriteCompulsory

Documents

PhotosCompulsory

Joining and Relieving LettersCompulsory

Salary slipsCompulsory

Pan CardCompulsory

Aadhar CardCompulsory

Skills

Others

Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description

  • Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
  • Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
  • Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow.
  • The Relationship Manager will be required to communicate with customers via phone and email.
  • Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.
  • Contributes to team effort by accomplishing related results as needed.
  • Excellent skills on MS Offce, Documentation, Advanced Excel Eg- VLookUp.
  • Customer Satisfaction Focus: Ability to listen and active problem- solving skills.
  • Database management: Quick query response and resolution. Ability to analyse large amounts of data.

Company Details

Company Logo

Whitehat Education Technology Private Limited

Startup|Education / Training|50-200 Employees

WhiteHat Education Technologies Private Limited; Top VC Backed Ed-Tech StartUp (Potential Unicorn) in the business of teaching kids in one on one online learning environment.

Relationship Manager

atWhitehat Education Technology Private Limited

This Job is closed.

Salary

4Lac  - 6Lac  CTC

Location

Andheri East, Mumbai

Experience

6 monthsto3 yrs experience

Company Typically replies in 12 hr

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