5 Openings
Posted 2 weeks, 2 days Back
Salary
INR2Lac 2Lac - 3Lac CTCCTC
Salary
INR2Lac 2Lac - 3Lac CTCCTC
Experience
1 yrto3 yrs experience| Resume Required
Experience
1 yrto3 yrs experience| Resume Required
Location
BTM Layout, Bengaluru
Location
BTM Layout, Bengaluru
Company Typically replies in 3 d
Additional Details
Job Type
Full Time
Shift Timings
9:30 AM - 6:30 PM(day shift)
Working Days
6 days|Off Days:Sunday
Job Benefits
Depending on their performance
Job Requirements
Education
Under Graduation mandatoryCompulsory
Experience
1 year of experience in Outbound Calling.Compulsory
1 yr to 3 yrs of experience as Sales / Business Development preferred
Age
21 - 30 yrs
Communication
Good English skills - Ability to SpeakCompulsory
Good Kannada skills - Ability to SpeakCompulsory
Documents
Aadhar Card
Pan Card
Joining and Relieving Letters
Marksheets and Degree
Salary slips
Job Description
Job Description for Retention Executive:
1. Strong Communication Skills: Capable of effective & impressive communication with
customers over call.
2. Experience of Outbound calling Basic Data skills - expected to work on Excel and
hence knowledge of Basic excel functions such as data mgmt, Vlookup, Pivot.
3. Level of Education: Under Graduate / Graduate
4. Experience: 1 years+ experience from the mobile, broadband or DTH markets ,
preferably in Customer service Threshold skills and capabilities required to execute the
role
5. Manages all customer retention activities. Takes initiatives in customer satisfaction via
process improvement plans and efficient reporting and flow of information.
6. Maintains industry relationships and develops budgets and controls costs.
Responsible for leading a team of retention members.
7. Ensures that project/department milestones/goals are met and adhering to approved
budgets. Has full authority for personnel actions. Extensive knowledge of department
processes. ind and implement new opportunities to support, and ultimately retain our
customers
8. Craft strategies to better serve our customers. Analyze and determine what behaviors
and patterns make customers retained. Maximize these successful approaches and run
tests to improve them Create, plan and implement new projects and develop creative
ideas that help improve customer success.
9. To call customers giving voluntary cancellation request and retain by understanding
the customer's concern, resolving the issue, offering the best fit Retention tool and
ensuring complete close looping Retention %.
10. To ensure quality retentions - Customers retained to remain active in the system.AON
and ARPU of retained customers.
11. To closely corodinate with cross functioncal teams such as sales/network
operations/Field Team for improved retentions & collections Retention % from allocated
churn requests / Collection %
12. Effectve utilisation of Retention Tools - to ensure judicious use of available Retention
tools. Retention tool utilization
Company Details
Pioneers in home automation installation, Gatik Greenergy award-winning team work with developers, designers, and architects to transform any space with the latest state-of-the-art smart home technology.
From stunning home cinema design to luxury lighting, innovative, in-wall speakers and next-generation automation products, we create beautiful, bespoke systems that enhance the lives -and the homes- of our clients.
Bangalore leading Automation Industry, we partner with the world’s biggest smart technology brands to bring our clients the ultimate in luxury, style, and convenience.
2Lac - 3Lac CTC
BTM Layout, Bengaluru
1 yrto3 yrs experience
Company Typically replies in 3 d