o Applicant must enjoy working in a fast-paced environment and be able to thrive under pressure.
Handling in bound calls from international customers on Student loans/debt consolidation.
Understanding the client requirements and specifications of the project.
Ensuring that the deliverables are made to the clients on time.
Adhering to the quality standards of the company.
Gaining product knowledge to provide efficient and effective customer solutions.
Display ability to address customer queries/doubts and provide quick, appropriate and workable solutions for the same with impeccable integrity.
Moulding the customers and convincing them into buying competitive company plans.
Identifying and prioritising the needs of the customers.
Based on the above mentioned responsibility, need to come up with multiple student loan plan options or be able to come up with tailor-made plans keeping in mind the customers’ needs and organizational goals.
Building rapport with customers and keeping a follow up with them to ensure proper customer query resolution.
Achieving stretched targets in a result-oriented environment.
Maintaining strong client relationship and high level of customer service.
Keeping abreast with the organization’s service/business plans.