RedBus Logo

Senior CRM Operations

Customer Care Job

RedBus(1 Opening)

Bengaluru, Bangalore Urban

25.0K  to 30.0K  PM

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Job Summary

Job Benefits

Not Mentioned

Shift Timings

11:00 AM - 7:00 PM

Working Days

6 days (Off Days: Sunday)

Desired Candidate Profile

Checklist: RequiredMandatory
Checklist: Not RequiredPreferred

Resume

  • Checklist: RequiredRequired

Education

  • Checklist: Required12th pass preferred

Experience

  • Checklist: RequiredMinimum 1 year of BPO experience
  • Checklist: RequiredExperience of 1 yr preferred

Age

  • Checklist: Required19 - 30 yrs

Communication

  • Checklist: RequiredGood English skills
    Ability to [Speak]
  • Checklist: RequiredFluent Malay skills
    Ability to [Speak]

Others

  • Checklist: RequiredExpected Salary
  • Checklist: RequiredNotice Period

Job Description

  • To immediately book customer tickets and provide information on new offerings, availability of seats, promotional schemes etc.
  • Deliver customer service and build customer satisfaction and loyalty.Candidates from Engineering background must not apply
  • Provide exact solution to customer queries.
  • Respond to Sales Enquiries from new and existing customers.
  • Meet Sales Targets & call quality standards.
  • Complete call logs and reports.
  • Strive to provide end to end one-call solution to every customer that he/she talks to.

Interview Process:


  1. 1st round – HR screening
  2. 2nd round – Online test (listening, Verbal & reasoning)
  3. 3rd round – Quality round (communication check round)
  4. 4th round – Operations Head round

Company Detail

RedBus Logo

RedBus

https://www.redbus.in/

CATEGORY:Corporate

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