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Senior CRM Operations

Customer Care Job

RedBus(1 Opening)

Bengaluru, Bangalore Urban

25,000 to 30,000 Monthly

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Job Summary

Job Benefits

Not Provided

Shift Timings

11:00 AM - 7:00 PM

Working Days

6 days

Desired Candidate Profile

Checklist: RequiredCompulsory
Checklist: Not RequiredOptional

Education

  • Checklist: Required12th Pass

Experience

  • Checklist: RequiredMin 1 yr to 3 yrs of experience
  • Checklist: RequiredMinimum 1 year of BPO experience

Age

  • Checklist: Required19 yrs - 30 yrs Preferred

Communication

  • Checklist: RequiredEnglish (Good)
  • Checklist: RequiredMalay (Fluent)

Job Description

  • To immediately book customer tickets and provide information on new offerings, availability of seats, promotional schemes etc.
  • Deliver customer service and build customer satisfaction and loyalty.Candidates from Engineering background must not apply
  • Provide exact solution to customer queries.
  • Respond to Sales Enquiries from new and existing customers.
  • Meet Sales Targets & call quality standards.
  • Complete call logs and reports.
  • Strive to provide end to end one-call solution to every customer that he/she talks to.

Interview Process:


  1. 1st round – HR screening
  2. 2nd round – Online test (listening, Verbal & reasoning)
  3. 3rd round – Quality round (communication check round)
  4. 4th round – Operations Head round

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Company Detail

NAME

RedBus

CATEGORY

Corporate