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Senior Customer Care Executive

at  HR Sarvesh(Posted by hr sarvesh)

Senior Customer Care Executive

at  HR Sarvesh(Posted by hr sarvesh)

Job has stopped accepting applications

SalarySalary

16,500 - 30K  PM

ExperienceExperience

Freshers can Apply

LocationLocation

Juinagar, Navi Mumbai

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Company Typically replies in 16 hr

Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days

(1)

Job Requirements

Education

Graduation degree preferred

Experience

Freshers as Customer Care in BPO / ITES preferred

Age

20 - 29 yrs

Job Description



We have great opportunity for Senior CRM Executive at juinagar, Navi Mumbai

Key Responsibilities :


  • Recruits, Trains, Monitors and Enhances team for customer support
  • Ensures customer support processes are timely reviewed to latest expectations of client and management
  • Maintain highest quality of customer service at all times by maintain keen watch on customer feedbacks
  • To manage files and MIS tables as per management requirements for review and decision making
  • Identifies and coaches resources with the required caliber time to time


Skill Set :

  • Prior experience as a Team Leader in a call Centre set up will be preferred
  • Should have prior experience of managing a team size of  15 - 20 employees
  • Ability to follow the system, process and policies to ensure seamless service to customers and clients
  • To approach and deal with customer grievances and feedback with sensitivity




Company Details

we are into healthcare startup company in Navi mumbai 

Senior Customer Care Executive

at  HR Sarvesh(Posted by hr sarvesh)

Salary

16,500 - 30K  PM

Location

Juinagar, Navi Mumbai

Experience

Freshers can Apply

Company Typically replies in 16 hr

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