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11 Openings

Posted 3 weeks, 6 days Back

SalarySalary

2.50Lac  - 4Lac  CTC

ExperienceExperience

2 yrsto7 yrs experience

LocationLocation

Navi Mumbai, Thane

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days

(1)

Job Requirements

Education

Graduation degree preferred

Experience

2 yrs to 7 yrs of experience as Customer Care mandatoryCompulsory

Experience in BPO / ITES or Healthcare / Medical preferred

Age

19 - 33 yrsCompulsory

Others

call me if u have any queries at 908-2773-811Compulsory

Notice Period Less than 15 Days

Job Description

Role : Team Leader

Designation : Senior Executive - CRM


Key Responsibilities :

Recruits, Trains, Monitors and Enhances team for customer support

Ensures customer support processes are timely reviewed to latest expectations of client and management

Maintain highest quality of customer service at all times by maintain keen watch on customer feedbacks

To manage files and MIS tables as per management requirements for review and decision making 

Identifies and coaches resources with the required caliber time to time


Skill Set : 

Prior experience as a Team Leader in a call Centre set up will be preferred

 Should have prior experience of managing a team size of 15 - 20 employees 

Ability to follow the system, process and policies to ensure seamless service to customers and clients 

To approach and deal with customer grievances and feedback with sensitivity



Company Details

we are into healthcare startup company in Navi mumbai 

Senior Executive

at  HR Sarvesh(Posted by hr sarvesh)

Salary

2.50Lac  - 4Lac  CTC

Location

Navi Mumbai, Thane

Experience

2 yrsto7 yrs experience

Company Typically replies in 1 hr

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