Experience as Other in Automobile mandatoryCompulsory
Above 18 yrs
Essential Duties and Responsibilities of a Service Advisor
•Asks customers to explain specific vehicle issues. •Takes detailed notes about symptoms based on customer testimony. •Enters customer information into system database. •Inspects vehicle to further analyze the problem. •Advises customer on necessary repairs and maintenance. •Works with customer to formulate the best service plan for their budget and needs. •Draws up work order. •Assigns service to specific mechanic. •Assists mechanics in completing repairs. •Provides cost estimates to customers. •Answers questions posed by customers. •Maintains electronic and/or paper records of completed service work. •Explains the work completed by mechanics and makes suggestion for future maintenance. •Provides billing statements and explains billing details. •Processes payments. •Inspects work completed by mechanics. •Test drives vehicle before returning it to the customer. •Trains new service writers.