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Service desk Support Semi voice

at  Chandra Mouli MG(Posted by chandra mouli mg)

Service desk Support Semi voice

at  Chandra Mouli MG(Posted by chandra mouli mg)

Freshers Can ApplyFreshers Can Apply

60 Openings

Posted 1 month, 2 weeks Back

SalarySalary

18,500 - 30K  PM

ExperienceExperience

Freshers can Apply

LocationLocation

Sector 21, Gurgaon

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Additional Details

Job Type

Full Time

Working Days

6 days

Job Requirements

Education

Below 10th allowed

Experience

Freshers as Customer Care in BPO / ITES preferred

Age

Above 18 yrs

Job Description



Hi Job Seekers,

This for Freshers and Experience

Freshe Can apply 2018 and 19 Year pass out Guys 

pass out year 2017 to 2019

Client Accenture

Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

• Provide prompt and accurate feedback to customers

• Refer to internal database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals

• Maintain jovial relationships with clients

Company Details

Service desk Support Semi voice

at  Chandra Mouli MG(Posted by chandra mouli mg)

Salary

18,500 - 30K  PM

Location

Sector 21, Gurgaon

Experience

Freshers can Apply

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