Service desk Support Semi voice

Accenture
Gurgaon - Sector 21
18,500 - 30,000
/ monthly
Requirements
No experience required
less than 10th
Above 18 years
No gender preference
Shift timings
Working days
6 days/week

Job description

Hi Job Seekers,

This for Freshers and Experience

Freshe Can apply 2018 and 19 Year pass out Guys 

pass out year 2017 to 2019

Client Accenture

Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

• Provide prompt and accurate feedback to customers

• Refer to internal database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals

• Maintain jovial relationships with clients

Additional Requirements
Experience
Customer Care,
BPO / ITES
Job Type
Full Time
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Posted on 27 Nov 2019
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