Service desk Support Semi voice

at  Chandra Mouli MG(Posted by chandra mouli mg)

Salary

INR18,50018,500 - 30K  PMPM

Experience

Freshers can Apply

Location

Sector 21, Gurgaon

Service desk Support Semi voiceFULL_TIME

Chandra Mouli MG Not Specified

Not Specified

Freshers can apply

2019-11-27T11:04:28

2020-10-04T11:09:35.969181+05:30

Not Specified

Customer Care

Job Benefits

INR

INR18,50018,500 - 30K  PMPM

Sector 21, GurgaonSouth west HaryanaNot SpecifiedIN

<p><br/></p><p><br/></p><!--StartFragment--><p class="" >Hi Job Seekers,</p><p class="" >This for Freshers and Experience</p><p class="" >Freshe Can apply 2018 and 19 Year pass out Guys </p><p class="" >pass out year 2017 to 2019</p><p class="" >Client Accenture</p><p class="" >Research and identify solutions to software and hardware issues</p><p class="" >• Diagnose and troubleshoot technical issues, including account setup and network configuration</p><p class="" >• Ask customers targeted questions to quickly understand the root of the problem</p><p class="" >• Track computer system issues through to resolution, within agreed time limits</p><p class="" >• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue</p><p class="" >• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</p><p class="" >• Provide prompt and accurate feedback to customers</p><p class="" >• Refer to internal database or external resources to provide accurate tech solutions</p><p class="" >• Ensure all issues are properly logged</p><p class="" >• Prioritize and manage several open issues at one time</p><p class="" >• Follow up with clients to ensure their IT systems are fully functional after troubleshooting</p><p class="" >• Prepare accurate and timely reports</p><p class="" >• Document technical knowledge in the form of notes and manuals</p><p class="" >• Maintain jovial relationships with clients</p><!--EndFragment-->