Bigfix Gadget Care Llp Logo

1 Opening

Posted 2 weeks, 2 days Back


15,000 - 25K  PM


3 yrsto6 yrs experience| Resume Required


Arumbakkam, Chennai

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Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 7:00 PM(day shift)

Working Days

6 days|Off Days:Sunday

Job Requirements


Graduation degree mandatoryCompulsory

Bachelor of Technology (B.Tech)/Bachelor of Engineering (B.E.) preferred


3 yrs to 6 yrs of experience as Electronics Engineer mandatoryCompulsory

Experience working in repair channel partner and Required Skills / Hands-on Experience - Co-ordination with the client or partner and handling multiple teams across pan India. Knowledge in Computer Repair | Laptop Repair | Printer RepairCompulsory

Experience in Information Technology and Services preferred


22 - 35 yrs


Male mandatoryCompulsory


Salary slipsCompulsory

Marksheets and DegreeCompulsory

Joining and Relieving LettersCompulsory


Notice PeriodCompulsory

Job Description

Role and Responsibilities:-

  • Maintain a positive attitude while leading a team or more service Associate's in an efficient and productive manner

  • Anticipate service associate needs using proper leadership techniques and proven problem-solving methods

  • Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry

  • Manage all external service providers and review yearly contracts as needed to be able to maximize profitability

  • Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions

  • Understand how to make changes to the company knowledge base to anticipate the needs of your team

  • Develop a standard operating procedure handbook and a marketable service catalog for customers

  • Monitor time cards and maintain fair schedules while tracking the calendar for holidays and emergency changes

  • Set reportable metrics to measure and maintain the performance and health of the company's service department

  • Report to CEO the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report

  • Must be an excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions

Interview Process - 1 Round [ Face to Face]
Joining Mode - Work from office.
Required Skills / Hands-on Experience - Co-ordination with the client or partner and handling multiple teams across pan India. 
Knowledge in Computer Repair | Laptop Repair | Printer Repair  

Company Details

We are, a Platform for Device Care.

✓ Online Marketplace
✓ Retail Franchise
✓ E-commerce Trading
✓ Training Academy

Our AI/ ML driven online marketplace connects consumers with retail repair centres staffed with certified technicians.

We have currently onboarded 1000+ blue-collar technicians through 500 retail partners at 100+ locations across India to perform installation, troubleshooting and repair services of home, office & industrial devices -
We have built a retail network of exclusive device management centers. We are currently operational 25 locations across India -
We operate a B2B trading portal to supply Spareparts, Accessories, Tools & other materials to our networ -
We provide NSDC TSSC affiliated training, skilling 100+ telecom job roles. -

Our major clients include, Amazon for whom we provide doorstep Installation at 6000 pincodes, averaging 400 tickets per day.

Service Manager

at  Bigfix Gadget Care Llp(Posted by bigfix gadget care llp)


15,000 - 25K  PM


Arumbakkam, Chennai


3 yrsto6 yrs experience

Company Typically replies in 3 d

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