Bigfix Gadget Care Llp Logo

1 Opening

Posted 2 weeks, 2 days Back

SalarySalary

15,000 - 25K  PM

ExperienceExperience

3 yrsto6 yrs experience| Resume Required

LocationLocation

Arumbakkam, Chennai

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Company Typically replies in 3 d

Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 7:00 PM(day shift)

Working Days

6 days|Off Days:Sunday

Job Requirements

Education

Graduation degree mandatoryCompulsory

Bachelor of Technology (B.Tech)/Bachelor of Engineering (B.E.) preferred

Experience

3 yrs to 6 yrs of experience as Electronics Engineer mandatoryCompulsory

Experience working in repair channel partner and Required Skills / Hands-on Experience - Co-ordination with the client or partner and handling multiple teams across pan India. Knowledge in Computer Repair | Laptop Repair | Printer RepairCompulsory

Experience in Information Technology and Services preferred

Age

22 - 35 yrs

Gender

Male mandatoryCompulsory

Documents

Salary slipsCompulsory

Marksheets and DegreeCompulsory

Joining and Relieving LettersCompulsory

Others

Notice PeriodCompulsory

Job Description

Role and Responsibilities:-

  • Maintain a positive attitude while leading a team or more service Associate's in an efficient and productive manner

  • Anticipate service associate needs using proper leadership techniques and proven problem-solving methods

  • Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry

  • Manage all external service providers and review yearly contracts as needed to be able to maximize profitability

  • Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions

  • Understand how to make changes to the company knowledge base to anticipate the needs of your team

  • Develop a standard operating procedure handbook and a marketable service catalog for customers

  • Monitor time cards and maintain fair schedules while tracking the calendar for holidays and emergency changes

  • Set reportable metrics to measure and maintain the performance and health of the company's service department

  • Report to CEO the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report

  • Must be an excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions



Interview Process - 1 Round [ Face to Face]
Joining Mode - Work from office.
Required Skills / Hands-on Experience - Co-ordination with the client or partner and handling multiple teams across pan India. 
Knowledge in Computer Repair | Laptop Repair | Printer Repair  





Company Details




We are Bigfix.in, a Platform for Device Care.

✓ Online Marketplace
✓ Retail Franchise
✓ E-commerce Trading
✓ Training Academy

Our AI/ ML driven online marketplace connects consumers with retail repair centres staffed with certified technicians.

We have currently onboarded 1000+ blue-collar technicians through 500 retail partners at 100+ locations across India to perform installation, troubleshooting and repair services of home, office & industrial devices - www.bignxt.in
We have built a retail network of exclusive device management centers. We are currently operational 25 locations across India - www.bigfixfranchise.in
We operate a B2B trading portal to supply Spareparts, Accessories, Tools & other materials to our networ - www.bigbuy.in
We provide NSDC TSSC affiliated training, skilling 100+ telecom job roles. - www.bigacademy.in

Our major clients include, Amazon for whom we provide doorstep Installation at 6000 pincodes, averaging 400 tickets per day.



Service Manager

at  Bigfix Gadget Care Llp(Posted by bigfix gadget care llp)

Salary

15,000 - 25K  PM

Location

Arumbakkam, Chennai

Experience

3 yrsto6 yrs experience

Company Typically replies in 3 d

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