Software Trainee

at  SIDSOFT(Posted by sidsoft)

Salary

INR1.20Lac 1.20Lac  - 1.80Lac  PMPM

Experience

Freshers can Apply| Resume Required

Location

Malleshwaram, Bengaluru

Software TraineeFULL_TIME

SIDSOFT Not Specified

Not Specified

Freshers can apply

2020-06-08T13:31:50

2020-08-07T13:32:29.20668+05:30

Not Specified

Application Programming / Maintenance / Architecture

Job Benefits

INR

INR1.20Lac 1.20Lac  - 1.80Lac  PMPM

Malleshwaram, BengaluruBangalore Karnataka560003IN

9:30 AM - 6:30 PM(day shift)

<ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients</li><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><p><br></p>