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Software Trainee

at  SIDSOFT(Posted by sidsoft)

Software Trainee

at  SIDSOFT(Posted by sidsoft)

PremiumPremiumFreshers Can ApplyFreshers Can Apply

1 Opening

Posted 1 month, 4 weeks Back

SalarySalary

1.20Lac  - 1.80Lac  PM

ExperienceExperience

Freshers can Apply| Resume Required

LocationLocation

Malleshwaram, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days

(Alternate Saturdays OFF)

Job Requirements

Education

Below 10th allowed

Experience

Freshers as Application Programming / Maintenance / Architecture in IT- Software preferred

Age

18 - 30 yrs

Gender

Male preferred

Communication

Functional Kannada skills - Ability to Speak

Functional English skills - Ability to Speak

Functional Hindi skills - Ability to Speak

Job Description

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus


Company Details

Software Trainee

at  SIDSOFT(Posted by sidsoft)

Salary

1.20Lac  - 1.80Lac  PM

Location

Malleshwaram, Bengaluru

Experience

Freshers can Apply

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