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Spa Manager

at  pragati

Spa Manager

at  pragati

Freshers Can ApplyFreshers Can Apply

1 Opening

Posted 4 weeks Back

SalarySalary

15,000 - 25K  PM

ExperienceExperience

Freshers can Apply| Resume Required

LocationLocation

Aundh, Pune

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Additional Details

Job Type

Full Time

Job Requirements

Education

12th pass preferred

Experience

Freshers as Receptionist/Front Desk preferred

Age

Above 18 yrs

Job Description

GUEST RELATION EXECUTIVE

COMPANY PROFILE: Four Fountains De-stress Spa is India’s largest chain of professionally managed, affordable health spas. Started in 2007 by 3 management graduates from IIT Bombay, IIM Ahmedabad and S.P. Jain Institute of Management & Research, we aim to bring the health benefits of spa therapies within everyone’s reach. Our spas are currently present in 27 locations across the following 3 cities in India - Mumbai (8), Bengaluru (8) and Pune (11).

DEPARTMENT: Operations

LOCATIONS: Mumbai, Pune and Bangalore

REPORTING TO: Spa Manager

WORK HOURS: 9 hours a day (Rotational Shifts between 8 am to 10 pm)

WORK DAYS: 6 days a week, Week off between Monday to Thursday

 

EXPERIENCE: 0 - 1 year, Fresher welcome

 

EDUCATION: Any graduate, Graduates in Hotel Management/Travel & Tourism/Aviation will be an added advantage

 

ROLE & RESPONSIBILITIES:  

1. Follow Standard Operating Procedures laid down for the Front Desk

a) Engage with guests on a regular basis and build a relationship with them

b) Attend to phone calls and take appointments

c) Be conversant with all the therapies and provide information about the same to the guests

d) Selling of gift vouchers and memberships to the guests

e) Ensure that the cash bill is maintained in a secure manner and maintain accounts for the spa

f) Seek feedback from guests about their experience

g) Control costs by following laid-down procedures 

2. Ensure high levels of guest satisfaction

a) Maintain high levels of hygiene and cleanliness with the help of the housekeeping staff

b) Deliver high quality & personalized service to the guests with the help of the therapists at the spa

c) Ensure adherence to all standard operating procedures

d) Handle any guest grievances and bring it to the Spa Manager’s notice immediately

3. Maintain the reception area in an effective manner

4. Maintain inventory of all materials in the spa and ensure there is no pilferage or wastage. 

 

TRAINING: On job training will be provided

COMPENSATION: Salary components will be as follows:

·         Salary: Rs. 15000 - 18000 per month (based on experience)

·         Average Performance Pay (Incentives): Rs. 4000 per month (subject to achievement of targets)

NOTE      : Deductions as per government regulations

PERKS     : Free spa therapies worth Rs. 3500 per month (Cannot be encashed)

PROBATION AND CONFIRMATION

·         Selected candidate will be on probation for a period of 3 months from the date of joining.

·         Post completion of 3 months, a confirmation interview will be conducted.

·         If the candidate does not clear the confirmation interview, the probation period may be extended at the company’s discretion.

 

TERMS OF EMPLOYMENT

·         The selected candidate will be required to serve the company for a minimum of 9 months from the date of joining including the initial probation period of 3 months.

Company Details

Company Logo

pragati

Corporate|Wellness / Fitness / Sports / Beauty|50-200 Employees

I m and HR working with The Four Fountains De- Stress Spa

Spa Manager

atpragati

Salary

15,000 - 25K  PM

Location

Aundh, Pune

Experience

Freshers can Apply

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