Spa Manager

at  pragati

<p class="MsoNoSpacing"><b><span ></span></b></p><p class="MsoNoSpacing"><b><span >GUEST RELATION EXECUTIVE</span></b></p><p class="MsoNoSpacing" ><span ></span></p><p class="MsoNoSpacing" ><b><span >COMPANY PROFILE</span></b><span >: Four Fountains De-stress Spa is India’s largest chain of professionally managed, affordable health spas. Started in 2007 by 3 management graduates from IIT Bombay, IIM Ahmedabad and S.P. Jain Institute of Management &amp; Research, we aim to bring the health benefits of spa therapies within everyone’s reach. Our spas are currently present in 27 locations across the following 3 cities in India - Mumbai (8), Bengaluru (8) and Pune (11). </span></p><p class="MsoNoSpacing" ><span ></span></p><p class="MsoNoSpacing" ><b><span >DEPARTMENT</span></b><span >: Operations </span></p><p class="MsoNoSpacing" ><b><span >LOCATIONS</span></b><span >: Mumbai, Pune and Bangalore </span></p><p class="MsoNoSpacing" ><b><span >REPORTING TO</span></b><span >: Spa Manager </span></p><p class="MsoNoSpacing" ><b><span >WORK HOURS</span></b><span >: 9 hours a day (Rotational Shifts between 8 am to 10 pm) </span></p><p class="MsoNoSpacing" ><b><span >WORK DAYS</span></b><span >: 6 days a week, Week off between Monday to Thursday </span></p><p class="MsoNoSpacing" ><span > </span></p><p class="MsoNoSpacing" ><b><span >EXPERIENCE</span></b><span >: 0 - 1 year, Fresher welcome </span></p><p class="MsoNoSpacing" ><span > </span></p><p class="MsoNoSpacing" ><b><span >EDUCATION</span></b><span >: Any graduate, Graduates in Hotel Management/Travel &amp; Tourism/Aviation will be an added advantage </span></p><p class="MsoNoSpacing" ><span > </span></p><p class="MsoNoSpacing" ><b><span >ROLE &amp; RESPONSIBILITIES</span></b><span >:   </span></p><p class="MsoNoSpacing" ><span >1. Follow Standard Operating Procedures laid down for the Front Desk</span></p><p class="MsoNoSpacing" ><span >a) Engage with guests on a regular basis and build a relationship with them</span></p><p class="MsoNoSpacing" ><span >b) Attend to phone calls and take appointments</span></p><p class="MsoNoSpacing" ><span >c) Be conversant with all the therapies and provide information about the same to the guests</span></p><p class="MsoNoSpacing" ><span >d) Selling of gift vouchers and memberships to the guests</span></p><p class="MsoNoSpacing" ><span >e) Ensure that the cash bill is maintained in a secure manner and maintain accounts for the spa</span></p><p class="MsoNoSpacing" ><span >f) Seek feedback from guests about their experience</span></p><p class="MsoNoSpacing" ><span >g) Control costs by following laid-down procedures  </span></p><p class="MsoNoSpacing" ><span ></span></p><p class="MsoNoSpacing" ><span >2. Ensure high levels of guest satisfaction </span></p><p class="MsoNoSpacing" ><span >a) Maintain high levels of hygiene and cleanliness with the help of the housekeeping staff</span></p><p class="MsoNoSpacing" ><span >b) Deliver high quality &amp; personalized service to the guests with the help of the therapists at the spa</span></p><p class="MsoNoSpacing" ><span >c) Ensure adherence to all standard operating procedures</span></p><p class="MsoNoSpacing" ><span >d) Handle any guest grievances and bring it to the Spa Manager’s notice immediately</span></p><p class="MsoNoSpacing" ><span >3. Maintain the reception area in an effective manner</span></p><p class="MsoNoSpacing" ><span >4. Maintain inventory of all materials in the spa and ensure there is no pilferage or wastage.  </span></p><p class="MsoNoSpacing" ><span > </span></p><p class="MsoNoSpacing" ><b><span >TRAINING</span></b><span >: On job training will be provided</span></p><p class="MsoNoSpacing" ><span ></span></p><p class="MsoNoSpacing" ><b><span >COMPENSATION</span></b><span >: Salary components will be as follows:</span></p><p class="MsoNoSpacing" ><!--[if !supportLists]--><span >·<span>         </span></span><!--[endif]--><span >Salary: Rs. 15000 - 18000 per month (based on experience)</span></p><p class="MsoNoSpacing" ><!--[if !supportLists]--><span >·<span>         </span></span><!--[endif]--><span >Average Performance Pay (Incentives): Rs. 4000 per month (subject to achievement of targets)</span></p><p class="MsoNoSpacing" ><span >NOTE      : Deductions as per government regulations </span></p><p class="MsoNoSpacing" ><span >PERKS     : Free spa therapies worth Rs. 3500 per month (Cannot be encashed) </span></p><p class="MsoNoSpacing" ><span ></span></p><p class="MsoNoSpacing" ><b><span >PROBATION AND CONFIRMATION</span></b></p><p class="MsoNoSpacing" ><!--[if !supportLists]--><span >·<span>         </span></span><!--[endif]--><span >Selected candidate will be on probation for a period of 3 months from the date of joining.</span></p><p class="MsoNoSpacing" ><!--[if !supportLists]--><span >·<span>         </span></span><!--[endif]--><span >Post completion of 3 months, a confirmation interview will be conducted.</span></p><p class="MsoNoSpacing" ><!--[if !supportLists]--><span >·<span>         </span></span><!--[endif]--><span >If the candidate does not clear the confirmation interview, the probation period may be extended at the company’s discretion.</span></p><p class="MsoNoSpacing" ><span > </span></p><p class="MsoNoSpacing" ><b><span >TERMS OF EMPLOYMENT</span></b></p><p class="MsoNoSpacing" ><!--[if !supportLists]--><span >·<span>         </span></span><!--[endif]--><span >The selected candidate will be required to serve the company for a minimum of 9 months from the date of joining including the initial probation period of 3 months.</span></p>