SalarySalary

2Lac  - 4Lac  CTC

ExperienceExperience

1 yrto3 yrs experience| Resume Required

LocationLocation

Shastri Nagar, Kanpur

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Video JD

Additional Details

Job Type

Full Time

Working Days

6 days

(Sunday OFF)

Job Requirements

Education

Graduation degree preferred

Experience

1 yr to 3 yrs of experience as Telesales / Telemarketing in BPO / ITES preferred

Age

18 - 30 yrs

Communication

Excellent English skills - Ability to Speak, Read & Write

Job Description

1.     To make outgoing calls to prospect customer.

2.     To try and sell the products and services to the customers on call.

3.     To handle objections / escalations and queries regarding the product effectively.

4.     To generate more leads from the people out-called.

5.     To enter the details of every interaction in the system

6.     To ensure continuity of services to company in terms of generating leads by manning the telephone and other communication systems in the manner described in the RHDL procedure manual and also Standard Operating Practices for each program.

7.     To ensure that mandated Service Levels are adhered to on an individual, shift and team basis.

8.     To deliver the highest quality of service clients and ensure high customer satisfaction.

9.     To assist in the expansion of the RHDL network by extracting all relevant information on new services from the case files and channels this information to the network executive.

10. To cultivate the RHDL network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling.

11. To support shift leaders, supervisors or who so ever concern to achieve target service delivery and financial goals.

12.   To own and manage specific customer programs assigned.

Company Details

RHDL (Ratan Group) is one of the biggest group based in Kanpur. The financial strength of the group is about Rs. 3000 Crore. RHDL BPO Unit is an another feather in the cap of Ratan Group of Companies having the presence in various business sectors like Textile, Real Estate, FMCG, Media and Medical Diagnostics.

After creating RHD Limited (BPO Unit) group has put its signature impression in the field of IT & ITES. RHD Limited -BPO Unit's is offering excellent employment opportunities to the youth and young professionals living in and around Kanpur. This unit has been financially sound and profitable since its inception. RHD Limited (BPO Unit)'s deep process knowledge combined with technical expertise enables it to deliver enhanced business value to its customers. RHD Limited (BPO Unit) is the first international BPO of Kanpur, established according to the global standards of Information Technology Enabled Services. 

Sr. CCE - Voice Process

at  Ratan Housing Development LTD - BPO Unit(Posted by ratan housing development ltd - bpo unit)

This Job is closed.

Salary

2Lac  - 4Lac  CTC

Location

Shastri Nagar, Kanpur

Experience

1 yrto3 yrs experience

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