Sr. Customer Service Executive

Job Summary

• Building and maintaining profitable relationships with key customer
• Overseeing the relationship with customers handled by our team.
• Resolving customer complaints quickly and efficiently.
• Develop customer satisfaction goals
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.
• Stay informed on the latest industry techniques and methods.

Qualifications and Skills

• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office and Customer service software.
• A team player with leadership skills.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.