Support Engineer

Odysseus Solutions Pvt Ltd
Vadodara - Gotri
1,000
/ monthly
Requirements
3 - 5 years experience
less than 10th
21 - 35 years
No gender preference
Shift timings
Working days
5 days/week
Night Shift
6:00am - 9:00pm

Job description

SUPPORT ENGINEER

 

Experience- 3 to 5 Years

 

Education – Grad - BE – IT / CS / BCA

 

      Work Timings: 4 PM to 1 AM / 9 PM to 6 AM IST (Rotational Night Shift)

 



We are looking for person who has an excellent communication skill with analytical thinking, technical skill of computers & programming to understand level 1 technical support queries/issues and replicate it, provide feedback to client or connect with Level 2 support for further resolution. This would be intense and challenging work with new learning.


As a support engineer you will be required to do:


  • Tickets Handling - Client communicates us with their queries/problems by raising tickets/emails.
  • Responding Tickets - We need to take care of each ticket is being handled on time and closed with affirm solution.
  • Ability to understand client queries - Understands client requirement and able to re-produce quickly and respond to tickets faster.
  • Decent mailbox management – there are many emails hitting to support group, must be able to identify erroneous emails and take necessary actions on right time.
  • Internal Co-ordination - Coordinate with level 2 team members when there is bug/development/customization required and share with management for same.


The Technical: You need to have or know:


  • Excellent Communication skills & Pro-activeness
  • Ability to comprehend (Basics - Visual Studio, C#, XML, CSS, SQL queries adding in database).
  • An ability to solve complex problems, communicate clearly, and share a sense of urgency.
  • Open to adopt new changes as per requirements of organization.
  • Must be flexible towards organization.
  • Must be ready to work on weekend (5 days a week working)





It would be nice for you to know:

 

  • Exposure of working in travel domain.
  • Experience of working in technical support – IT industry.
  • Visual Studio, C#, XML, CSS, SQL queries adding in database


Additional Requirements
Experience
Other,
IT- Software
Job Type
Full Time
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Posted on 27 May 2020
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