Support Engineer

at  Odysseus Solutions Pvt Ltd(Posted by odysseus solutions pvt ltd)

Salary

INR1,0001,000 PMPM

Experience

3 yrsto5 yrs experience| Resume Required

Location

Gotri, Vadodara

Support EngineerFULL_TIME

Odysseus Solutions Pvt Ltd Not Specified

Not Specified

3 yrs

2020-05-27T14:40:49

2020-07-26T19:55:20.530855+05:30

IT- Software

Other

Job Benefits

INR

INR1,0001,000 PMPM

Gotri, VadodaraVadodara GujaratNot SpecifiedIN

6:00 AM - 9:00 PM(night shift)

<p><strong>SUPPORT ENGINEER </strong></p><p><strong>&nbsp;</strong></p><p><strong>Experience- 3 to 5 Years</strong></p><p><strong>&nbsp;</strong></p><p><strong>Education – Grad - BE – IT / CS / BCA</strong></p><p><strong>&nbsp;</strong></p><p><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work Timings: 4 PM to 1 AM / 9 PM to 6 AM IST (Rotational Night Shift)</strong></p><p><strong>&nbsp;</strong></p><p><br></p><p><br></p><p>We are looking for person who has an excellent communication skill with analytical thinking, technical skill of computers &amp; programming to understand level 1 technical support queries/issues and replicate it, provide feedback to client or connect with Level 2 support for further resolution. This would be intense and challenging work with new learning.</p><p><br></p><p><strong>As a support engineer you will be required to do:</strong></p><p><br></p><ul><li>Tickets Handling - Client communicates us with their queries/problems by raising tickets/emails. </li><li>Responding Tickets - We need to take care of each ticket is being handled on time and closed with affirm solution. </li><li>Ability to understand client queries - Understands client requirement and able to re-produce quickly and respond to tickets faster.</li><li>Decent mailbox management – there are many emails hitting to support group, must be able to identify erroneous emails and take necessary actions on right time.</li><li>Internal Co-ordination - Coordinate with level 2 team members when there is bug/development/customization required and share with management for same.</li></ul><p><br></p><p><strong>The Technical: You need to have or know:</strong></p><p><br></p><ul><li>Excellent Communication skills &amp; Pro-activeness</li><li>Ability to comprehend (Basics - Visual Studio, C#, XML, CSS, SQL queries adding in database).</li><li>An ability to solve complex problems, communicate clearly, and share a sense of urgency.</li><li>Open to adopt new changes as per requirements of organization.</li><li>Must be flexible towards organization.</li><li>Must be ready to work on weekend (5 days a week working)</li></ul><p><br></p><p><br></p><p><br></p><p><br></p><p><strong>It would be nice for you to know:</strong></p><p><strong>&nbsp;</strong></p><ul><li>Exposure of working in travel domain.</li><li>Experience of working in technical support – IT industry.</li><li>Visual Studio, C#, XML, CSS, SQL queries adding in database</li></ul><p><br></p>