SalarySalary

1,000 PM

ExperienceExperience

3 yrsto5 yrs experience| Resume Required

LocationLocation

Gotri, Vadodara

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Additional Details

Job Type

Full Time

Shift Timings

6:00 AM - 9:00 PM(night shift)

Working Days

5 days

Job Requirements

Education

Below 10th allowed

Experience

3 yrs to 5 yrs of experience as Other mandatoryCompulsory

Experience in IT- Software preferred

Age

21 - 35 yrs

Job Description

SUPPORT ENGINEER

 

Experience- 3 to 5 Years

 

Education – Grad - BE – IT / CS / BCA

 

      Work Timings: 4 PM to 1 AM / 9 PM to 6 AM IST (Rotational Night Shift)

 



We are looking for person who has an excellent communication skill with analytical thinking, technical skill of computers & programming to understand level 1 technical support queries/issues and replicate it, provide feedback to client or connect with Level 2 support for further resolution. This would be intense and challenging work with new learning.


As a support engineer you will be required to do:


  • Tickets Handling - Client communicates us with their queries/problems by raising tickets/emails.
  • Responding Tickets - We need to take care of each ticket is being handled on time and closed with affirm solution.
  • Ability to understand client queries - Understands client requirement and able to re-produce quickly and respond to tickets faster.
  • Decent mailbox management – there are many emails hitting to support group, must be able to identify erroneous emails and take necessary actions on right time.
  • Internal Co-ordination - Coordinate with level 2 team members when there is bug/development/customization required and share with management for same.


The Technical: You need to have or know:


  • Excellent Communication skills & Pro-activeness
  • Ability to comprehend (Basics - Visual Studio, C#, XML, CSS, SQL queries adding in database).
  • An ability to solve complex problems, communicate clearly, and share a sense of urgency.
  • Open to adopt new changes as per requirements of organization.
  • Must be flexible towards organization.
  • Must be ready to work on weekend (5 days a week working)





It would be nice for you to know:

 

  • Exposure of working in travel domain.
  • Experience of working in technical support – IT industry.
  • Visual Studio, C#, XML, CSS, SQL queries adding in database


Company Details

Odysseus Solutions

 

Odysseus Solutions is a Miami based Travel Technology Company providing the most comprehensive and innovative online booking solutions available in the market today.  The unique custom business solutions we design result in operational efficiency and reduced costs for our clients.  Odysseus Solutions was founded in 2005 to fill the industry need for an online travel booking engine that automates processes and is easily customized to support a client’s unique brand identity.

                                                                                                  

Our applications are designed to meet the unique requirements of Global Marketplaces and can easily handle multiple currencies as well as multiple languages.  In addition to North America, we provide online booking solutions to clients based in Central & South America, Australia, Europe, Asia and the Middle East.   The “state of the art” technology we use helps us design, develop and deliver flexible & fully scalable applications that easily grow with your business while maintaining your unique identity. Odysseus Solutions is all about innovative technology, collaboration and superior customer service!

Support Engineer

at  Odysseus Solutions Pvt Ltd(Posted by odysseus solutions pvt ltd)

Salary

1,000 PM

Location

Gotri, Vadodara

Experience

3 yrsto5 yrs experience

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