SalarySalary

18,000 - 35K  PM

ExperienceExperience

1 yrto2 yrs experience

LocationLocation

Navi Mumbai, Thane

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Additional Details

Job Type

Full Time

Working Days

1 days

Job Requirements

Education

12th pass mandatoryCompulsory

Experience

1 yr to 2 yrs of experience as Telesales / Telemarketing mandatoryCompulsory

Experience in BPO / ITES preferred

Age

Above 18 yrs

Communication

Good English skills - Ability to Speak, Read & WriteCompulsory

Job Description



1-2 years experience

§ First Point of escalation for customers
§ Coaching and Mentoring of agents
§ Manage agent productivity and review agent metrics (KPIs); focus on outliers and determine root cause; communicate the importance of each metric and its drivers
§ Motivate the team to stay within service level guidelines



Company Details

ziphertech Logo

ziphertech(Posted by ziphertech)

http://www.ziphertech.com

Small & Medium Enterprises (SMEs)|BPO / ITES

Team Leader BPO

at  ziphertech(Posted by ziphertech)

Salary

18,000 - 35K  PM

Location

Navi Mumbai, Thane

Experience

1 yrto2 yrs experience

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