Ziphertech Logo

Team Leader BPO

at  Ziphertech(Posted by ziphertech)

Team Leader BPO

at  Ziphertech(Posted by ziphertech)

Freshers Can ApplyFreshers Can Apply

12 Openings

SalarySalary

3Lac  - 5Lac  CTC

ExperienceExperience

Freshers can Apply

LocationLocation

Thane, ThaneAiroli, Navi Mumbai+1 more

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This Job is closed.

Additional Details

Job Type

Full Time

Job Requirements

Education

Below 10th allowed

Experience

Freshers as Customer Care preferred

Age

Above 18 yrs

Job Description

TEAM LEADER BPO

Job Summary

Team Leader

1-2 years experience

§ First Point of escalation for customers
§ Coaching and Mentoring of agents
§ Manage agent productivity and review agent metrics (KPIs); focus on outliers and determine root cause; communicate the importance of each metric and its drivers
§ Motivate the team to stay within service level guidelines

Quality Analyst

1-2 years experience

§ Overall transaction quality monitoring
§ Review and analysis of quality audit reports
§ Provide coaching and guidance to raise the bar on quality in a positive and constructive manner; work with agents with poor or failed QA scores; develop documented action plans with trainers and team leaders
§ Quality defect measurement
§ Provide feedback to MMTon process/system gaps identified
§ Emphasize on quality and compliance to policies and procedures




Company Details

Ziphertech Logo

Ziphertech(Posted by ziphertech)

Corporate|200-500 Employees

Team Leader BPO

at  Ziphertech(Posted by ziphertech)

This Job is closed.

Salary

3Lac  - 5Lac  CTC

Location

Thane, Thane

Airoli, Navi Mumbai+1 more

Experience

Freshers can Apply

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