ICICI Lombard Logo

7 Openings

Posted 4 months Back

SalarySalary

5Lac  - 7.50Lac  CTC

ExperienceExperience

5 yrsto8 yrs experience| Resume Required

LocationLocation

Vashi, Navi Mumbai

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Company Typically replies in 6 d

Additional Details

Job Type

Full Time

Shift Timings

7:00 AM - 9:00 PM(day shift)

Working Days

5 days

(Rotational week off, Any rotational 9 hour shift)

Job Benefits

PF & ESIC

Additional Incentives

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

5 yrs to 8 yrs of experience as Customer Care mandatoryCompulsory

Candidates should be well aware of their KPI's and Call centre metricsCompulsory

Need full time graduates without any gap in their educationCompulsory

Minimum 1-3 years of experience as a Team Leader in a domestic/international BPO. Need to have experience in handling a team of atleast 15 agentsCompulsory

Total 5.5 years of experience is needed out of which 1 - 2 years have to be in team handlingCompulsory

For Inbound: Need experience handling team of Customer Service process agentsCompulsory

For Outbound: Need experience handling team of Sales process agentsCompulsory

Experience in Banking / Financial Services / Insurance or BPO / ITES preferred

Age

24 - 38 yrsCompulsory

Communication

Fluent English skills - Ability to Speak, Read & WriteCompulsory

Documents

Aadhar CardCompulsory

Pan CardCompulsory

Others

Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description

  • Providing quality and efficient customer service to customers through daily management of a team of upto 30 employees to include hiring, motivating, recognizing and rewarding, coaching, training and problem solving
  • Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives
  • Monitor resource utilization & performance
  • Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards
  • Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
  • Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees
  • Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects,
  • implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues
  • Effectively manage customer escalations
  • Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to
  • improve quality and efficiency
  • Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution

Company Details

ICICI Lombard Logo

ICICI Lombard General Insurance Company Ltd(Posted by icici lombard)

https://www.icicilombard.com/

Corporate|Banking / Financial Services / Insurance|Above 1000 Employees

ICICI Lombard General Insurance Company Limited is a joint venture between ICICI Bank LimitedIndia's second largest bank and Fairfax Financial Holdings Limited, a Canada-based financial services company engaged in general insurancereinsuranceinsurance claims management and investment management.


ICICI Lombard General Insurance Company Limited is the largest private sector general insurance company in India.

The firm offers policy insurance and renewal through its intermediaries and website. 

It markets assurance products including Car InsuranceHealth InsuranceInternational Travel Insurance, Overseas Student Travel Insurance,Two Wheeler Insurance, Home Insurance and Weather insurance. 


Team Leader - Customer Care (Inbound)

at  ICICI Lombard General Insurance Company Ltd(Posted by icici lombard)

Salary

5Lac  - 7.50Lac  CTC

Location

Vashi, Navi Mumbai

Experience

5 yrsto8 yrs experience

Company Typically replies in 6 d

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