Fluent English skills - Ability to Speak, Read & WriteCompulsory
Providing quality and efficient customer service to customers through daily management of a team of upto 30 employees to include hiring, motivating, recognizing and rewarding, coaching, training and problem solving
Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives
Monitor resource utilization & performance
Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards
Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees
Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects,
implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues
Effectively manage customer escalations
Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to
improve quality and efficiency
Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution
ICICI Lombard General Insurance Company Limited is a joint venture betweenICICI Bank Limited, India's second largest bankand Fairfax Financial Holdings Limited, a Canada-based financial services company engaged in general insurance, reinsurance, insurance claims management and investment management.
ICICI Lombard General Insurance Company Limitedis the largest private sector general insurance company in India.
The firm offers policy insurance and renewal through its intermediaries and website.
It markets assurance products including Car Insurance, Health Insurance, International Travel Insurance, Overseas Student Travel Insurance,Two Wheeler Insurance, Home Insuranceand Weather insurance.
Team Leader - Customer Care (Inbound)
at ICICI Lombard General Insurance Company Ltd(Posted by icici lombard)
5Lac - 7.50Lac CTC
Vashi, Navi Mumbai
5 yrsto8 yrs experience
Company Typically replies in 6 d
Note: Aasaanjobs does NOT ask money from jobseeker anytime. If a company is asking money from jobseeker, it is most probably a scam.