Team Leader - FOS

at  Vedantu Innovations Pvt Ltd(Posted by vedantu innvoations)

Salary

INR8Lac 8Lac  - 8.50Lac  CTCCTC

Experience

5 yrsto6 yrs experience| Resume Required

Location

HSR Layout, Bengaluru

Team Leader - FOSFULL_TIME

Vedantu Innvoationshttps://www.vedantu.com/

Graduation

5 yrs

2020-05-19T17:46:51

2020-09-16T19:15:34

Education / Training

Sales / Business Development

Job Benefits

PF & ESIC

INR

INR8Lac 8Lac  - 8.50Lac  CTCCTC

HSR Layout, BengaluruBangalore Karnataka560102IN

11:00 AM - 10:30 PM(day shift)

<ul ><li>Work in a world-class setup, experience in handling a team of 8-10 members </li><li>Experience in being Key manager in Edutech company </li><li>Primarily responsible for audit and counseling team</li><li>Responsible to complete the escalation  and problems to the implication of ineffective learning methods if required </li><li>Expected to maintain audits, along with managing all type requests<br/></li><li>Deliver timely feedback to the agents (Academic counselor )</li><li>Validate Control reporting (Daily reports, Quality Analysis, the accuracy of all the reports)</li><li>Identify repeated / common errors and frame an action plan to curb the same</li><li>Participate in training's periodically to ensure adherence to the operating procedures</li><li><div>Participate in updating training materials from time to time</div></li><li><font face="inherit" >Create development plans for </font><span >counselors</span><font face="inherit" >.</font><br/></li><li><div>Excellent communication skills (Written &amp; Verbal)</div></li><li><div>Required to compile results of the team in excel</div></li><li><span >Responsible for maintaining internal audit in assigned departments and delegate to hiring team </span></li></ul>