Team Leader Telesales

5Paisa Capital Limited

Ahmedabad - Ahmedabad

₹

3,50,000 - 4,50,000

/ monthly

Salary benefits

Requirements

3 - 7 years experience

Graduate

22 - 35 years

No gender preference

Shift timings

Working days

6 days/week

Week offs

SUNDAY

Morning Shift

9:30am - 6:30pm

Job description

Managing Team of Sales Agent.
Be incharge of running and managing the team daily
Set targets for all team members to meet up with
Schedule and organize shift patterns for team members to ensure that customers are never left unattended to
Understand all organizations products, services, procedures and guidelines and communicate same to all team members
Prepare forecasts and budgets for the team
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
Facilitate and organize training session for all agents and participate in recruitment of new team members
Recommend technical support needed to enhance job performance at the contact center.
Conduct regular review of all contact center agents performance and organize training sessions for under performers
Submit regular reports to management and seek new ideas and strategies to improve team performance
Keep up with trends and happenings in the industry and ensuring adherence to industry standards
Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times

Additional Requirements

Language

English,

Hindi

Experience

Telemarketing,

Banking / Financial Services / Insurance

Job Type

Full Time

Other requirements

- Must have 1 year of Team Handling experience

- Handling Telesales process experience is mandatory

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Posted on 19 Dec 2019

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Telemarketing in 5Paisa Capital Limited