Team Leader Telesales

5Paisa Capital Limited
Ahmedabad - Ahmedabad
3,50,000 - 4,50,000
/ monthly
Salary benefits
Requirements
3 - 7 years experience
Graduate
22 - 35 years
No gender preference
Shift timings
Working days
6 days/week
Week offs
SUNDAY
Morning Shift
9:30am - 6:30pm

Job description

  • Managing Team of Sales Agent.
  • Be incharge of running and managing the team daily
  • Set targets for all team members to meet up with
  • Schedule and organize shift patterns for team members to ensure that customers are never left unattended to
  • Understand all organizations products, services, procedures and guidelines and communicate same to all team members
  • Prepare forecasts and budgets for the team
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session for all agents and participate in recruitment of new team members
  • Recommend technical support needed to enhance job performance at the contact center.
  • Conduct regular review of all contact center agents performance and organize training sessions for under performers
  • Submit regular reports to management and seek new ideas and strategies to improve team performance
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
Additional Requirements
Language
English,
Hindi
Experience
Telemarketing,
Banking / Financial Services / Insurance
Job Type
Full Time
Other requirements
- Must have 1 year of Team Handling experience
- Handling Telesales process experience is mandatory
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Posted on 19 Dec 2019
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Telemarketing in 5Paisa Capital Limited