Tech Support Specialist

at  ClickOnCare(Posted by clickoncare)

1.Provide top quality technical support, troubleshooting of IT networks and communications systems, including associated applications
2.Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution of issues in VoIP environments
3. Collect system and event log information
4.Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems
5.Install, configure, and maintain equipment

Required Experience, Skills and Qualifications

1.Logical and analytical approach to problem solving
2.Strong technical aptitude
3.Organized, independent, dependable, self-motivated, takes ownership and initiative
4.Technical Support experience
5.Previous experience using CRM database
6.Support of core PBX Technology and related VOIP networks
7.TCP/IP (IP Networking)