2 yrs to 4 yrs of experience as Customer Care in BPO / ITES mandatoryCompulsory
19 - 34 yrsCompulsory
Excellent English skills - Ability to SpeakCompulsory
Hi All, We are looking for a dynamic and well experienced personality for the position of (Technical Sales-Voice).
Job Description: Responsible for dealing with technical issues pertaining to laptop/pc, printers, network, & software etc. Responsible for quick resolution of cases & customer satisfaction with high FCR & minimal AHT Responsible for handling customer escalations & customer retention Able to do fresh sell & up selling Must be effective and efficient working in a team environment
Requirements: Should have detailed knowledge & experience with Window & Mac Manufactured Brands & Products (Computers, Printers, Software, etc.) Minimum experience of 1.5 year in the same process Excellent verbal and written communication skills Active Listening Skills Patient, Enthusiastic & Team as well as Goal Oriented Good interpersonal skills and communication with all levels of management Able to work in a fast-paced environment
Experience & Qualification: UG: Any Graduate - Any Specialization PG: Any Postgraduate - Any Specialization Minimum - Graduation
Small & Medium Enterprises (SMEs)|BPO / ITES|50-200 Employees
Adeeba E Services Pvt. Ltd is a NASSCOM Certified and globally reputed company providing best of class IT solution services to clients around the world.In the next decade, the fundamentals of the retail sector will change in a big way. The time will come when every retail store requires its own ecommerce website and customers will have options of where, how, and what to purchase in-store or online, for take away or delivered. This is a very exciting time for the retail industry; we need to get ready for it. The ability to transform the face of retail across the world depends on us. We have a huge canvas to work with, and it is already an established fact that we are doing much better than others in the industry. We are in the process of transforming the future of commerce, so come and be a part of changing world with Adeeba-E-Services.
Technical Sales Process for International Voice Process