Company Logo

1 Opening

Posted 2 months Back

SalarySalary

5Lac  - 6Lac  CTC

ExperienceExperience

1 yrto2 yrs experience| Resume Required

LocationLocation

Andheri East, Mumbai

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Additional Details

Job Type

Full Time

Shift Timings

9:00 AM - 6:00 PM(day shift)

Working Days

5 days|Off Days:Saturday,Sunday

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

1 yr to 2 yrs of experience as Application Programming / Maintenance / Architecture mandatoryCompulsory

L2 Technical Support with Linux and SQLCompulsory

Experience in IT- Software preferred

Age

25 - 30 yrs

Others

Expected SalaryCompulsory

Notice PeriodCompulsory

Interview Process:- 1. Tech basic round 2. Tech manager round 3. Non-Tech round 4. CEO round

Job Description

Job Description:
  • Diagnose and troubleshoot technical issues within agreed time limits
  • Research and identify solutions to software issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Document technical knowledge in the form of notes and manuals
  • Prioritize and manage many open cases at one time
  • Provide support, including procedural documentation and relevant reports
  • Job Requirements:
  • Good understanding of computer systems, mobile devices, and other tech products
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Ability to diagnose and troubleshoot basic technical issues
  • Bachelor’s degree in Information Technology, Computer Science or relevant field
  • Startup experience is a plus
  • Company Details

    Company Logo

    SIGNZY Technology Pvt. Ltd.(Posted by signzy)

    Startup|IT- Software|50-200 Employees

    Signzy is an AI powered RPA platform for financial services. No matter how complex your workflow or operational complexity, Signzy is able to completely automate your back-operations decision making process into a real-time API. This is possible due to a combination of Nebula - Our no code AI model builder and our Fintech API Marketplace of over 200+ APIs. Today we work with over 90+ FIs globally including the 4 largest banks in India and a Top 3 acquiring Bank in US. Globally we have a strong partnership with MasterCard and offices in New York and Dubai to serve our customers in the 2 geographies. Our Product team is based out of Bangalore and we also have a sales office in Mumbai

    This innovation has been recognized several times in our journey including awards from Indian Banking regulator- Reserve Bank of India (Jul 16,18), IBM (Aug 16), Thomson Reuters (Nov 16), Forbes (Jan 17) and HDFC Life (Mar 17), Monetary Authority of Singapore (Nov 17), IAMAI (2018, 2019, 2020), Technoviti (2020)

    Technical Support Analyst

    at  SIGNZY Technology Pvt. Ltd.(Posted by signzy)

    Salary

    5Lac  - 6Lac  CTC

    Location

    Andheri East, Mumbai

    Experience

    1 yrto2 yrs experience

    Company Typically replies in 1 hr

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