Technical Support Engineer

Infrascale India
Chennai - Aminjikarai
5,50,000 - 6,50,000
/ monthly
Requirements
2 - 5 years experience
Graduate
Above 20 years
Male Only Job
Shift timings
Working days
5 days/week

Job description

What you will do:  

  • Issue Resolution: Be accountable for the troubleshooting, communication and tracking of all issues within our CRM tool (Salesforce). 

  • Delight Customers: Manage customer and internal resources and expectations to drive toward issue resolution. Clearly communicate the status of the issue, and properly escalate the issue when appropriate. 

  • Brand Ambassador: Serve as an ambassador of the Infrascale brand in all customer interactions, maintaining the highest level of professionalism and delivering world class service our clients have come to expect. 

  • Get S&%$ Done (GSD): Be action oriented, capable of independently solving technical problems and able to communicate clearly and effectively to both technical and business audiences. 

  • Facilitate client meetings; Articulate problem descriptions and address client questions head-on.  Schedule collaborative meetings (via GoToMeeting or LogMeIn) early and often in the resolution process. 

  • Continuous Improvement: View all customer issues as an opportunity to improve the product or process. Work as an escalation point for the customer and recommend product modifications for either a product issue, UX modification or an enhancement. 

  • Liaise with Ease: Participate in cross-functional teams, acting as an advocate for the client, to ensure customer needs are met through a more powerful Infrascale productInteract with sales, engineering, and product development, as well as other members of Technical Support, to ensure continuity between the departments. 

Additional Requirements
Language
English
Experience
IT Support - Hardware,
IT- Software
Job Type
Full Time
Skills
Cloud Storage
Computer Networking
Disaster Recovery
Net Backup
VPN
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Posted on 20 Mar 2020
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IT Support - Hardware
IT Support - Hardware in Infrascale India