Technical Support Engineer
at Infrascale India(Posted by infrascale india)Technical Support Engineer
at Infrascale India(Posted by infrascale india)
10 Openings
Posted 2 weeks Back
Salary
INR5.50Lac 5.50Lac - 6.50Lac CTCCTC
Salary
INR5.50Lac 5.50Lac - 6.50Lac CTCCTC
Experience
2 yrsto5 yrs experience| Resume Required
Experience
2 yrsto5 yrs experience| Resume Required
Location
Aminjikarai, Chennai
Location
Aminjikarai, Chennai
Additional Details
Job Type
Full Time
Working Days
5 days
Job Requirements
Education
Graduation degree mandatoryCompulsory
Bachelor of Technology (B.Tech)/Bachelor of Engineering (B.E.) mandatoryCompulsory
Experience
Experience as IT Support - Hardware in IT- Software mandatoryCompulsory
2 yrs to 5 yrs of experience preferred
Age
Above 20 yrs
Gender
Male mandatoryCompulsory
Communication
Excellent English skills - Ability to Speak & WriteCompulsory
Job Description
What you will do:
Issue Resolution: Be accountable for the troubleshooting, communication and tracking of all issues within our CRM tool (Salesforce).
Delight Customers: Manage customer and internal resources and expectations to drive toward issue resolution. Clearly communicate the status of the issue, and properly escalate the issue when appropriate.
Brand Ambassador: Serve as an ambassador of the Infrascale brand in all customer interactions, maintaining the highest level of professionalism and delivering world class service our clients have come to expect.
Get S&%$ Done (GSD): Be action oriented, capable of independently solving technical problems and able to communicate clearly and effectively to both technical and business audiences.
Facilitate client meetings; Articulate problem descriptions and address client questions head-on. Schedule collaborative meetings (via GoToMeeting or LogMeIn) early and often in the resolution process.
Continuous Improvement: View all customer issues as an opportunity to improve the product or process. Work as an escalation point for the customer and recommend product modifications for either a product issue, UX modification or an enhancement.
Liaise with Ease: Participate in cross-functional teams, acting as an advocate for the client, to ensure customer needs are met through a more powerful Infrascale product. Interact with sales, engineering, and product development, as well as other members of Technical Support, to ensure continuity between the departments.
Company Details
Infrascale India(Posted by infrascale india)
Corporate|IT- Software|200-500 Employees
Infrascale is a world-wide leader in providing data protection and disaster recovery solutions.
If you want to fulfill to your potential, be acknowledged for your achievements, and be given autonomy to make decisions for your business and customers and work with a company that respects you as an individual - recognizing both your needs at work and your responsibilities outside of it - then Infrascale is where you belong.
5.50Lac - 6.50Lac CTC
Aminjikarai, Chennai
2 yrsto5 yrs experience
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