Company Logo

Technical Support Executive

at  iOPEX Technologies(Posted by iopex technologies)

Technical Support Executive

at  iOPEX Technologies(Posted by iopex technologies)

Job has stopped accepting applications

SalarySalary

1.80Lac  - 3.75Lac  CTC

ExperienceExperience

6 monthsto3 yrs experience| Resume Required

LocationLocation

Ambattur, Chennai

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This Job is closed.

Additional Details

Job Type

Full Time

Working Days

5 days

Job Requirements

Education

Graduation degree preferred

Experience

6 months to 3 yrs of experience as Customer Care in BPO / ITES preferred

Age

Above 18 yrs

Communication

Excellent English skills - Ability to Speak, Read & Write

Others

Preferably immediate joinees or 30 days notice period

Job Description

Role: Technical/Customer Support Specialist

Job Location: Chennai, India

CTC: 3.25 - 3.5 max

Job Summary:

We are looking for an experienced candidate to assist our customers through various channels, (phone, email and chat) with their Client products. This individual will provide the customer with the highest level of support including technical troubleshooting, account maintenance ensure, provide customer education and the ability to triage issues to Level 2, 3 and the Customer Care team. In addition, provide a seamless workflow and resolution of customer requests including inquiries and escalations regarding the processing globally.

The ideal candidate must able to understand the basic troubleshooting methodologies and with the focus on the needs of the customer. They must have the ability to monitor, follow up and proactively raise the issue prior to the customer being impacted.

Essential duties and responsibilities include:

  • Handle customer issues via phone, chat and email
  • Troubleshoot technical issues pertaining to the Client products
  • Provide active updates to the customer until the issue has been resolved
  • Be the customer advocate
  • Promote and be the Client Brand ambassador
  • Process Customer’s requests

Education and Experience:

  • 1-2 years’ experience working in a customer facing role for consumer products and services
  • Understanding of customer service processes, tools and best practices with a strong customer-centric focus
  • Bachelor’s degree in business or related field

Skills Required:

Excellent written and verbal communication skills, with strong analytical, critical thinking and problem-solving skills.

Excellent eye for detail, able to multi-task and adjust priorities to optimize timelines and budgets.

Must be able to perform under stress and pressure.

Willingness to work in US time zones.

Company Details

Company Logo

iOPEX Technologies(Posted by iopex technologies)

http://www.iopex.com

Corporate|Information Technology and Services|Above 1000 Employees

iOPEX Technologies is a global company providing IT Services, business process management and analytics with digital capabilities across all these services. We combine our expertise in robotic process automation (RPA), contact center operations and cloud services to enable our clients to deliver superior business performance.

Technical Support Executive

at  iOPEX Technologies(Posted by iopex technologies)

This Job is closed.

Salary

1.80Lac  - 3.75Lac  CTC

Location

Ambattur, Chennai

Experience

6 monthsto3 yrs experience

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