SalarySalary

3Lac  - 6Lac  CTC

ExperienceExperience

6 monthsto3 yrs experience| Resume Required

LocationLocation

Powai, Mumbai

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Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 7:00 PM(day shift)

1:00 AM - 10:00 AM(night shift)

8:00 PM - 5:00 AM(night shift)

Working Days

6 days|Off Days:Wednesday

(1 Rotational Week off)

Job Benefits

Additional Incentives

Reimbursements

Other Cost

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

6 months to 3 yrs of experience as Customer Care mandatoryCompulsory

Must have 6 months of technical Support experienceCompulsory

Operating Systems like Windows 7,8,10 and MacOSCompulsory

Age

21 - 32 yrsCompulsory

Communication

Fluent English skills - Ability to Speak, Read & WriteCompulsory

Documents

Aadhar CardCompulsory

Pan CardCompulsory

Salary slipsCompulsory

Joining and Relieving LettersCompulsory

Others

Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description

  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
  • Answer technical and service questions about the product.
  • Ownership for the team's mission to create a 5-Star experience for every customer.
  • Understanding Operating Systems like Windows 7,8,10 and MacOS.
  • Troubleshooting Network and Internet Issues for Clients.
  • Fixing Software and Drivers on Client Systems.
  • Understanding of Settings and Control Panel Options.
  • Fixing Issues in Device Manager and External Devices.
  • Understanding Latest Privacy Settings and Access Control in Devices.
  • Setting Up System using Remote Desktop Connections like AnyDesk,TeamViewer, etc.
  • Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
  • Adept at technology to troubleshoot and ensure smooth online class experience.

Company Details

WhiteHat Education Technologies Private Limited; Top VC Backed Ed-Tech StartUp (Potential Unicorn) in the business of teaching kids in one on one online learning environment.

Technical Support Executive

at  Whitehat Education Technology Private Limited(Posted by whitehat education technology private limited)

This Job is closed.

Salary

3Lac  - 6Lac  CTC

Location

Powai, Mumbai

Experience

6 monthsto3 yrs experience

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