Technical support executive (MCE profile)
Responsibilities and Duties
Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly
Understanding Operating Systems like Windows 7,8,10 and MacOS.
Troubleshooting Network and Internet Issues for Clients.
Fixing Software and Drivers on Client Systems.
Understanding of Settings and Control Panel Options.
Fixing Issues in Device Manager and External Devices.
Understanding Latest Privacy Settings and Access Control in Devices
Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc • Adept at technology to troubleshoot and ensure smooth online class experience.
Active listening skills, patience, and detail obsession to maintain call logs.