Technical Support Executive

at  People Praxis Solutions(Posted by people praxis solutions)

This position requires the candidate to be pro-active,energetic, high on ethics and on her/hi toes  to render for the task effectively.

To provide world class service to all small business customers in a customer centric environment.  Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools.  Assisting customers with inquiries while providing consultative support and recommendations.  Document in detail all interactions with customers. Effectively articulate complex information to a variety of technical and non technical customers.  Educate customers on products. Help customers to be successful.