Experience : 0.6 – 4 Years
Job Description :
Key skills
- Understanding Operating Systems like Windows 7,8,10 and MacOS.
- Troubleshooting Network and Internet Issues for Clients.
- Fixing Software and Drivers on Client Systems.
- Understanding of Settings and Control Panel Options.
- Fixing Issues in Device Manager and External Devices.
- Understanding Latest Privacy Settings and Access Control in Devices.
- Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
- Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
- Adept at technology to troubleshoot and ensure smooth online class experience.
- Active listening skills, patience and detail obsession to maintain call logs.
Responsibilities and Duties
- Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
- Answer technical and service questions about the product.
- Ownership for the team mission to create a 5-Star experience for every customer. Qualifications
- Graduate in Computer Science/IT or strong passion for devise and software tech debugging
- Min. 1-3 years relevant experience Working hours
1am to 10am OR 8pm to 5am 6 days working
Qualification : Degree
Working Days : 6 Days a Week (9:00 PM to 6:30 PM)