Technical Support Executive (US Process)

YO HR Consultancy
Mumbai - Powai
3,50,000 - 4,00,000
/ monthly
Requirements
No experience required
less than 10th
Above 18 years
No gender preference

Job description

Experience : 0.6 – 4 Years


Job Description :
Key skills

  • Understanding Operating Systems like Windows 7,8,10 and MacOS.
  • Troubleshooting Network and Internet Issues for Clients.
  • Fixing Software and Drivers on Client Systems.
  • Understanding of Settings and Control Panel Options.
  • Fixing Issues in Device Manager and External Devices.
  • Understanding Latest Privacy Settings and Access Control in Devices.
  • Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
  • Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
  • Adept at technology to troubleshoot and ensure smooth online class experience.
  • Active listening skills, patience and detail obsession to maintain call logs.

Responsibilities and Duties

  • Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
  • Answer technical and service questions about the product.
  • Ownership for the team mission to create a 5-Star experience for every customer. Qualifications
  • Graduate in Computer Science/IT or strong passion for devise and software tech debugging
  • Min. 1-3 years relevant experience Working hours

1am to 10am OR 8pm to 5am 6 days working

  • 1 weekday off

Qualification : Degree

Working Days : 6 Days a Week (9:00 PM to 6:30 PM)

Additional Requirements
Experience
IT Software - ERP / CRM,
Education / Training
Job Type
Full Time
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Posted on 12 Mar 2020
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IT Software - ERP / CRM in YO HR Consultancy