Hiring for Technical Support International Voice process, looking for immediate joiner
Qualification- Any Graduate/ Undergraduate (Except BE/ BTech)
Hiring Freshers/ Experienced
1+ years of experience in Service Desk/IT Helpdesk / Technical Support domain or International Voice Process.
Job Responsibilities: Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.Update users about request status and close request when users are satisfied with solutions Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups Should be comfortable for: 5 days working Night Shift may require to do Day shift during training and transition
2 Days Weekly Off
Any 2 Days of the week 9 Hours Login ( With 1 Hour Break )
Excellent command on English (Verbal and Written)
Other Benefits:
Pick up and Drop
Global Standards work environment
Proper Desk job
Performance linked incentives
Thanks and Regards,
Avinash