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Technical Support Executive Voice

at  157 enterprises

Technical Support Executive Voice

at  157 enterprises

10 Openings

Posted 2 weeks, 2 days Back

SalarySalary

2Lac  - 3Lac  CTC

ExperienceExperience

6 monthsto2 yrs experience| Resume Required

LocationLocation

Kharadi, Pune

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Additional Details

Job Type

Full Time

Shift Timings

9:00 AM - 6:00 PM(day shift)

Working Days

5 days

(Saturday & SUnday)

Job Requirements

Education

12th pass preferred

Experience

6 months to 2 yrs of experience as Back Office Executive in BPO / ITES preferred

Age

18 - 30 yrs

Communication

Good English skills - Ability to Speak, Read & Write

Skills

Job Description


Hiring for Technical Support International Voice process, looking for immediate joiner

Qualification- Any Graduate/ Undergraduate (Except BE/ BTech)

Hiring Freshers/ Experienced

1+ years of experience in Service Desk/IT Helpdesk / Technical Support domain or International Voice Process.

Job Responsibilities: Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.Update users about request status and close request when users are satisfied with solutions Level 1, Level 2 and Level 3  troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups Should be comfortable for: 5 days working Night Shift may require to do Day shift during training and transition
2 Days Weekly Off
Any 2 Days of the week 9 Hours Login ( With 1 Hour Break )
Excellent command on English (Verbal and Written) 

Other Benefits: 


Pick up and Drop


Global Standards work environment


Proper Desk job


Performance linked incentives 

Thanks and Regards,

Avinash 






Company Details

Technical Support Executive Voice

at157 Enterprises

Salary

2Lac  - 3Lac  CTC

Location

Kharadi, Pune

Experience

6 monthsto2 yrs experience

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