Technical Support Executive Voice

at  157 enterprises

Salary

INR2Lac 2Lac  - 3Lac  CTCCTC

Experience

6 monthsto2 yrs experience| Resume Required

Location

Kharadi, Pune

Technical Support Executive VoiceFULL_TIME

157 Enterpriseshttp://www.157enterprises.in

12th Pass

6 months

2019-05-31T11:30:43

2020-03-06T13:28:41.5202+05:30

Other

Back Office Executive

Job Benefits

INR

Computer Awareness, English, Technical Support, Voice Process, Support Engineer, Support Executive, Technical Support Executive, Desktop Troubleshooting, OS, Tech Support, Troubleshooting, Upstream, VPN, International Voice Process, Incident Management, IT Helpdesk, Knowledge Base

INR2Lac 2Lac  - 3Lac  CTCCTC

Kharadi, PunePune MaharashtraNot SpecifiedIN

9:00 AM - 6:00 PM(day shift)

<p><br/><!--StartFragment--><span >Hiring for Technical Support International Voice process, looking for </span><b >immediate joiner</b></p><p ><strong >Qualification- </strong>Any Graduate/ Undergraduate <strong >(Except BE/ BTech)</strong></p><p >Hiring Freshers/ Experienced</p><p >1+ years of experience in Service Desk/IT Helpdesk / Technical Support domain or International Voice Process.<br/><br/>Job Responsibilities: Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.Update users about request status and close request when users are satisfied with solutions Level 1, Level 2 and Level 3  troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups Should be comfortable for: 5 days working Night Shift may require to do Day shift during training and transition<br/>2 Days Weekly Off<br/>Any 2 Days of the week 9 Hours Login ( With 1 Hour Break )<br/>Excellent command on English (Verbal and Written) </p><!--StartFragment--><p><span >Other Benefits: </span></p><p><br /></p><p><span >Pick up and Drop</span></p><p><br /></p><p><span >Global Standards work environment</span></p><p><br /></p><p><span >Proper Desk job</span></p><p><br /></p><p><span >Performance linked incentives </span></p><p ><b>Thanks and Regards,</b></p><p ><b>Avinash </b></p><p ><b><br/></b></p><div><br /><p ><br/></p><br/><br/><p></p></div>