Tele Caller Executive

AglaSem
Gurgaon - Gurgaon
2,00,000 - 2,20,000
/ monthly
Requirements
6 months - 2 years experience
Graduate
19 - 28 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
9:00am - 6:00pm

Job description

    1. Strong customer support knowledge via email, chat & inbound calling and outbound calls
    2. Have to solve the queries of the customer over Phone calls & email or chat.
    3. Able to Convince potential customers 
    4. Follows up on customer inquiries and research to assure satisfactory completion.
    5. Conversion of leads received through various channels.
    6. Understand the customer requirement and resolve the queries
    7. Excellent communication skills that will ensure effective conveyance of information and execution of duties in a cross-functional setting
    8. Interact with potential students via inbound outbound chat/Call and help them enrol and solving query. The leads and required training is provided by us.
    9. A candidate must be customer-service oriented, demonstrate an ability to work in a fast-paced environment with ease, be self-motivated and proactive, have an insatiable thirst for knowledge, have critical attention to detail, be able to prioritize.
    10. Analyse your work, plan your targets and achieve the same.
    11. Can lead to conversions
    12. Desired Candidate Profile 
      1. Fluent and confident communication and convincing skills (both verbal and written)
      2. Basic knowledge of Computer
      3. Relevant field experience will be preferred.
      4. Ability to handle stressful situations
      5. Passionate about the work and the output of the same
      6. Comfortable with chat/email/call with customer. 
      7. Customer Support experience will be preferred
      Perks & Benefits 
      Day Shift: Fixed (9 AM - 6 PM)
      Working days: Monday - Saturday (Sunday fixed Off)
      Non BPO Industry
Additional Requirements
Language
English,
Hindi
Experience
Telesales / Telemarketing,
Tele Counselor,
Education / Training
Job Type
Full Time
Skills
Computer Awareness
Confidence
Local Awareness
Customer Retention
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Posted on 01 Oct 2019
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Telesales / Telemarketing
Telesales / Telemarketing in AglaSem