Telecaller

at  career with us(Posted by career with us)

Job Summary
SECTOR– BPO
JOB LOCATION– All Over Mumbai
JOB TITLE– Customer Support Executive
Service hours– 24 *7 Rotational Shifts for Males

Day Shifts for girls.
Females – 6 AM to 8 PM window

Sunday work off

Responsibilities and Duties

• answer calls and responds to emails
• handle customer inquiries both over the phone and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into the system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to the appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating procedures
• complete call logs
• produce call reports

Qualifications and Skills
Minimum Graduate with 1-year BPO Experience Bank /Insurance