Job Summary
SECTOR– BPO
JOB LOCATION– All Over Mumbai
JOB TITLE– Customer Support Executive
Service hours– 24 *7 Rotational Shifts for Males
Day Shifts for girls.
Females – 6 AM to 8 PM window
Sunday work off
Responsibilities and Duties
- answer calls and responds to emails
- handle customer inquiries both over the phone and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into the system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to the appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports
Qualifications and Skills
Minimum Graduate with 1-year BPO Experience Bank /Insurance