SalarySalary

10,000 - 15,000 PM

ExperienceExperience

Freshers can Apply

LocationLocation

Malad West, Mumbai

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Additional Details

Job Type

Full Time

Shift Timings

9:00 AM - 8:00 PM(day shift)

Working Days

5 days

(saturday and sunday)

Job Requirements

Education

Below 10th allowed

Experience

Freshers as Tele Counselor in BPO / ITES preferred

Age

18 - 38 yrs

Communication

Fluent English skills - Ability to Speak, Read & Write

Good Hindi skills - Ability to Speak, Read & Write

Skills

TelecallingCompulsory

Job Description



Job Summary
SECTOR– BPO
JOB LOCATION– All Over Mumbai
JOB TITLE– Customer Support Executive
Service hours– 24 *7 Rotational Shifts for Males

Day Shifts for girls.
Females – 6 AM to 8 PM window

Sunday work off

Responsibilities and Duties

  • answer calls and responds to emails
  • handle customer inquiries both over the phone and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into the system
  • update existing customer information
  • process orders, forms and applications
  • identify and escalate priority issues
  • route calls to the appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports

Qualifications and Skills
Minimum Graduate with 1-year BPO Experience Bank /Insurance



Company Details

Telecaller

at  career with us(Posted by career with us)

This Job is closed.

Salary

10,000 - 15,000 PM

Location

Malad West, Mumbai

Experience

Freshers can Apply

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