ICICI Lombard Logo

35 Openings

Posted 1 month, 1 week Back

SalarySalary

11,000 - 16,000 PM

ExperienceExperience

Freshers can Apply3 yrs experience| Resume Required

LocationLocation

Vashi, Navi Mumbai

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Company Typically replies in 7 d

Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

5 days|Off Days:Sunday,Wednesday

(Rotational Week Off)

Job Benefits

PF & ESIC

Additional Incentives

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

0 to 3 yrs of experience as Telesales / Telemarketing, Customer Care or Inside Sales Executive mandatoryCompulsory

If candidate is having experience then it has to be in Voice Process (Telesales/CSE/Telemarketing/Customer Relationship/Customer Support)Compulsory

Must have done full time graduationCompulsory

Experience in Banking / Financial Services / Insurance preferred

Age

20 - 32 yrsCompulsory

Communication

Fluent English skills - Ability to Speak, Read & WriteCompulsory

Documents

Marksheets and DegreeCompulsory

Salary slipsCompulsory

Pan CardCompulsory

Aadhar CardCompulsory

Joining and Relieving LettersCompulsory

Others

For Experienced - 16000 inhand (2.50 LPA)Compulsory

For freshers will be 11,400 inhand (1.75 LPA)Compulsory

For Telesales position - Candidate will have to convert inquiries into sales by answering inbound telephone calls or outbound calls. Candidate will be into retention and sales of insurance.Compulsory

For Customer Retention - Candidate will have to answer inbound and make outbound calls and retain customers and renew their policies.Compulsory

Candidates with part time graduation will not be consideredCompulsory

Candidate can be considered for any process depending on the interviewCompulsory

No KT can be consideredCompulsory

Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description


  1. Handling and resolving customer queries and concerns while maintaining the same quality on a call
  2. Need to make outbound calls 
  3. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
  4. Understanding multiple products and processes.
  5. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.
  6. Processing each call/mail/ chat in accordance with IL standards and provide/take relevant information and update the system/s accordingly. 
  7. Provide the Customer with a clear explanation of the action taken
  8. Ability to understand and handle irate customers
  9. Ability to achieve stretched targets and able to manage the organization standards
  10. Maintain Superior quality service by following organization standards.



Company Details

ICICI Lombard Logo

ICICI Lombard General Insurance Company Ltd(Posted by icici lombard)

https://www.icicilombard.com/

Corporate|Banking / Financial Services / Insurance|Above 1000 Employees

ICICI Lombard General Insurance Company Limited is a joint venture between ICICI Bank LimitedIndia's second largest bank and Fairfax Financial Holdings Limited, a Canada-based financial services company engaged in general insurancereinsuranceinsurance claims management and investment management.


ICICI Lombard General Insurance Company Limited is the largest private sector general insurance company in India.

The firm offers policy insurance and renewal through its intermediaries and website. 

It markets assurance products including Car InsuranceHealth InsuranceInternational Travel Insurance, Overseas Student Travel Insurance,Two Wheeler Insurance, Home Insurance and Weather insurance. 


Telesales - Inbound / Outbound

at  ICICI Lombard General Insurance Company Ltd(Posted by icici lombard)

Salary

11,000 - 16,000 PM

Location

Vashi, Navi Mumbai

Experience

Freshers can Apply3 yrs experience

Company Typically replies in 7 d

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