RedBus Logo

Trainee - Inbound Voice Process - Bangalore

at  RedBus(Posted by redbus)

Trainee - Inbound Voice Process - Bangalore

at  RedBus(Posted by redbus)

Freshers Can ApplyFreshers Can Apply

1 Opening

SalarySalary

12,000 - 22,000 PM

ExperienceExperience

Freshers can Apply3 yrs experience

LocationLocation

Bengaluru, Bangalore Urban

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Company Typically replies in 5 d

Additional Details

Job Type

Full Time

Shift Timings

4:00 PM - 12:00 AM(day shift|for Male Candidates only)

6:00 PM - 2:00 AM(day shift|for Male Candidates only)

11:00 PM - 7:00 AM(night shift)

3:00 PM - 11:00 PM(day shift|for Male Candidates only)

Working Days

6 days

(Rotational Off)

Job Requirements

Education

12th pass mandatoryCompulsory

Experience

0 to 3 yrs of experience as Customer Care mandatoryCompulsory

70% Hindi is compulsory and rest 60% can be with English (any South India Language will be added advantage)Compulsory

Fresher candidates they offered salary 12k OnlyCompulsory

Experience in BPO / ITES preferred

Age

21 - 30 yrsCompulsory

Gender

Male mandatoryCompulsory

Communication

Excellent Hindi skills - Ability to Speak, Read & WriteCompulsory

Fluent English skills - Ability to Speak, Read & WriteCompulsory

Documents

Aadhar CardCompulsory

NO Transport will be provided by company.Compulsory

Skills

customer careCompulsory

Others

12th Fresher will be fineCompulsory

Job Description

  • Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services
  • Coordinate with the customers, try to know their concerns by avoiding any interruption in conversation, etc
  • Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
  • Assist and guide customers with all the required knowledge of the services and goods
  • Analyze the client's requirement after conversation with them and recommend services that will match their needs
  • Keep a track of the potential customers and their requirements
  • Ensure premium level of client satisfaction in one phone call
  • We need at least 70% of the team who knows to speak Hindi, rest 30% can be with English (any South India Language will be added advantage)


Company Details

RedBus Logo

RedBus(Posted by redbus)

https://www.redbus.in/

Corporate|Travel / Tourism|50-200 Employees

redBus – India’s number 1 bus ticketing and hotel room reservation platform, was founded in 2005 and is a part of the ibibo Group . We take pride in providing the platform to book bus tickets with zero booking charges. You can now choose from 1500+ bus operators and 80,000 routes in India.

Trainee - Inbound Voice Process - Bangalore

at  RedBus(Posted by redbus)

This Job is closed.

Salary

12,000 - 22,000 PM

Location

Bengaluru, Bangalore Urban

Experience

Freshers can Apply3 yrs experience

Company Typically replies in 5 d

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