Urgent Opening For Customer Support Executive

Duarz HR Services Pvt ltd
Mumbai - Kurla, Vikhroli West
12,000 - 20,000
/ monthly
Requirements
6 months - 1 years experience
12th pass
18 - 28 years
No gender preference
Aadhar Card
Pan Card
Electricity Bill
Photos
Marksheets and Degree
Shift timings
Working days
6 days/week
Morning Shift
10:00am - 7:00pm

Job description

Customer Support Executive: Job Responsibilities:
 
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
 
Customer Support Executive Job Duties:
 
 Manage end to end customer expectations. 

  Deal directly with customers by Phone, Chat & Email. 

 Respond promptly to customer inquiries. 

 Handle and resolve customer complaints. 

 Obtain and evaluate all relevant information to handle product and service inquiries. 

 Direct requests and unresolved issues to the designated team. 

 Keep records of customer interactions. 

 Record details of inquiries, comments and complaints. 

 Record details of actions taken. 

 Prepare and distribute customer activity reports. 

 Communicate and coordinate with internal departments. 

 Follow up on customer interactions. 

 Provide feedback on the efficiency of the customer service process.

  High on ownership.

  No leave/absenteeism during probation period. 


Customer Support Executive Skills:
 
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
 
Experience: HSC / B.com Fresher OR 1 to 2 years of experience in customer support, BPO, KPO industry.

Additional Requirements
Language
English,
Hindi
Experience
Customer Care,
BPO / ITES
Job Type
Full Time
Skills
Customer Retention
Business Process Outsourcing (BPO)
Documents
Salary slips
Joining and Relieving Letters
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Posted on 18 Mar 2019
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Customer Care in Duarz HR Services Pvt ltd