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Urgent Opening For Customer Support Executive

at  Tactics Management Services Pvt Ltd(Posted by tactics management services pvt ltd)

Urgent Opening For Customer Support Executive

at  Tactics Management Services Pvt Ltd(Posted by tactics management services pvt ltd)Placement Agency

Job has stopped accepting applications

SalarySalary

12,000 - 20,000 PM

ExperienceExperience

6 monthsto1 yr experience| Resume Required

LocationLocation

Kurla, MumbaiVikhroli West, Mumbai

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This Job is closed.

Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 7:00 PM(day shift)

Working Days

6 days

(Sunday)

Job Requirements

Education

12th pass mandatoryCompulsory

Experience

6 months to 1 yr of experience as Customer Care in BPO / ITES preferred

Age

18 - 28 yrsCompulsory

Communication

Excellent English skills - Ability to Speak, Read & WriteCompulsory

Excellent Hindi skills - Ability to Speak, Read & WriteCompulsory

Documents

Aadhar CardCompulsory

Pan CardCompulsory

Electricity BillCompulsory

PhotosCompulsory

Marksheets and DegreeCompulsory

Salary slips

Joining and Relieving Letters

Job Description

Customer Support Executive: Job Responsibilities:
 
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
 
Customer Support Executive Job Duties:
 
 Manage end to end customer expectations. 

  Deal directly with customers by Phone, Chat & Email. 

 Respond promptly to customer inquiries. 

 Handle and resolve customer complaints. 

 Obtain and evaluate all relevant information to handle product and service inquiries. 

 Direct requests and unresolved issues to the designated team. 

 Keep records of customer interactions. 

 Record details of inquiries, comments and complaints. 

 Record details of actions taken. 

 Prepare and distribute customer activity reports. 

 Communicate and coordinate with internal departments. 

 Follow up on customer interactions. 

 Provide feedback on the efficiency of the customer service process.

  High on ownership.

  No leave/absenteeism during probation period. 


Customer Support Executive Skills:
 
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
 
Experience: HSC / B.com Fresher OR 1 to 2 years of experience in customer support, BPO, KPO industry.

Company Details

Headquartered in Mumbai, Tactics services is one of the leading HR Outsourcing Company offering Staffing Solutions and Payroll Outsourcing services.Tactics services was formed with a single minded focus of adding value to HR professionals and to their organizations. There has always been a claim towards HR departments that they act as cost centers and are far away from developing a strategic focus.

Our core experts being seasoned HR professionals figured out that HR departments spend as much as 80-85% of their time in day-to-day transactional activities like HR operations, Recruitment Process, Joining & Exit Interviews, Payroll Management, Compensation & Benefits Administration, Compliances, Employee Query resolution, etc. These activities do not leave any time for the expected strategic activities which can add to the organisations bottom-line.

Our service offerings are primarily in HR outsourcing space. Since we started our operations, our service offerings have consistently added substantial value to client businesses through improved service delivery quality while reducing cost of operations.We have been professionally fulfilling the growing needs of our clients and have successfully catered to their needs by our job placement services with the help of our highly qualified team of experts, consultants and professionally trained staff. Hard work teamed up with professionalism results in total efficiency and superior skills which benefit our clients and candidates alike.



Urgent Opening For Customer Support Executive

at  Tactics Management Services Pvt Ltd(Posted by tactics management services pvt ltd)

This Job is closed.

Salary

12,000 - 20,000 PM

Location

Kurla, Mumbai

Vikhroli West, Mumbai

Experience

6 monthsto1 yr experience

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