Customer Support Executive: Job Responsibilities:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Customer Support Executive Job Duties:
Manage end to end customer expectations.
Deal directly with customers by Phone, Chat & Email.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and service inquiries.
Direct requests and unresolved issues to the designated team.
Keep records of customer interactions.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Prepare and distribute customer activity reports.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Provide feedback on the efficiency of the customer service process.
High on ownership.
No leave/absenteeism during probation period.
Customer Support Executive Skills:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
Experience: HSC / B.com Fresher OR 1 to 2 years of experience in customer support, BPO, KPO industry.