SalarySalary

5Lac  - 6Lac  PM

ExperienceExperience

3 yrsto6 yrs experience| Resume Required

LocationLocation

J P Nagar, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

5 days

Job Requirements

Education

Below 10th allowed

Experience

3 yrs to 6 yrs of experience as Customer Care preferred

Age

18 - 35 yrs

Skills

Job Description

Voice and Accent Trainer


Responsibilities


  • Deliver sessions for new hires to enhance their communication skills
  • Liaise with managers to determine training needs and schedule training sessions
  • Prepare educational material such as Training content, training handouts, videos etc.
  • Conduct TNA to identify areas of improvement
  • Monitor employee performance and measure ROI
  • Conduct seminars, workshops, individual training sessions, class room training, online training and E learning.
  • Maintain attendance and other records


Requirement


  • Excellent communication skills
  • Well versed in VNA training methodologies
  • Proven experience as corporate trainer
  • Ability to handle and schedule batches of 40-50 trainees
  • Ability to handle conversion of 90% and above
  • Ability to reduce the attrition in training
  • Prior experience from BPO or International voice and communication training.
  • Exposure to sales training.
  • Good knowledge of USA culture and UK culture
  • Good knowledge of latest training methodologies and techniques
  • Excellent communication, presentation and public speaking skills
  • Organizational and time management abilities
  • Critical thinking and decision making
  • Psychometric testing tools and usage of free online tools
  • Conduct Personality development courses


CERTIFICATIONS: (WILL BE AND ADDED ADVANTAGE)


  • Certification in TTT (train the trainer), Feedback mechanism, adult learning, Adult psychology
  • Ability to use ADDIE model and good understanding of ADDIE model
  • Understanding of continuous learning implementation
  • IELTS grade 8 and above
  • British council certified or equivalent


Company Details

Voice and Accent Trainer

at  ProShisha Consultancy Services Pvt Ltd(Posted by proshisha consultancy services pvt ltd)

Salary

5Lac  - 6Lac  PM

Location

J P Nagar, Bengaluru

Experience

3 yrsto6 yrs experience

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