SalarySalary

3Lac  - 5Lac  CTC

ExperienceExperience

2 yrsto8 yrs experience| Resume Required

LocationLocation

Taramani, Chennai

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Additional Details

Job Type

Full Time

Shift Timings

8:00 PM - 5:00 AM(day shift)

Working Days

5 days

Job Requirements

Education

Below 10th allowed

Experience

2 yrs to 8 yrs of experience as Other in BPO / ITES preferred

Age

24 - 50 yrs

Communication

Excellent English skills - Ability to Speak, Read & Write

Job Description

ROLE

  • Monitor calls and emails on communication and soft skills per sampling plans.
  • Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc.
  • Provide consistent coaching and feedback to enhance employee performance.
  • Support floor training initiatives.
  • Intermittently assist in design and development of training material.
  • Provide feedback and input for training content enhancement and development.
  • Develop action plans for the bottom quartile and ensure they move up the learning curve.
  • Must work with multiple teams and processes.

SKILL

  • Excellent communication skills.
  • Strong understanding of the English language – technical and practical applications.
  • Well versed with soft skills.
  • Understanding of monitoring and feedback techniques.
  • Ability to audit monitored data and identify coaching/training needs.
  • Efficient at managing one’s own schedule and work.
  • Must be self motivated and able to motivate others.
  • Ability to improve the communication and soft skills of the agents for sustained continuous improvement.
  • Display a high-level of effort and commitment towards supporting employees.
  • To be able to work in night-shift.

Company Details

Voice Coach

at  Full Creative Pvt. Ltd.(Posted by full creative pvt. ltd.)

Salary

3Lac  - 5Lac  CTC

Location

Taramani, Chennai

Experience

2 yrsto8 yrs experience

Company Typically replies in 1 hr

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