Voice/ Non- Voice

QPS
Chennai - Chennai
10,000 - 35,000
/ monthly
Requirements
No experience required
less than 10th
Above 18 years
No gender preference
Shift timings
Working days
6 days/week

Job description

Voice based BPOs require speaking directly to customers either through outbound calling process or via inbound calling. for example on the phone, which could be a job in the form of a sales or support. Nowadays, voice process is also about instant live chat, voice chat, and the use of other technological platforms.

On the other hand, Non-Voice based process consist of back office work and other works that do not require one to one interaction with your potential customers. However these jobs may include computer work such as a payroll or analyst position. It includes official work that may include creating reports, preparing spreadsheets of daily sales, data entry in a particular software etc. For non-voice positions one must have profound writing skills and good computer skills i.e he/she should have complete knowledge of the office applications such as MS Word, MS Excel. Back office job requires you do the job fast and with minimal or no errors.

Additional Requirements
Experience
Customer Care
Job Type
Full Time
Share
Posted on 03 Sep 2019
Home
Customer Care
Customer Care in QPS